CUSTOMER SERVICE / SALES

Vrinda International; Navi Mumbai; On-site; INR 223,000 - 446,000; Full time

Job summary

Vrinda International in Navi Mumbai is seeking a dynamic IT Services professional for a Customer Service and Sales role. You will be the primary contact for clients, nurturing relationships and actively pursuing revenue through engagement and effective relationship management.

You will handle inbound/outbound calls, follow up on leads, close deals, and strive to meet monthly sales targets while maintaining high standards of customer satisfaction and professionalism.

Qualifications

• Excellent verbal and written communication skills.
• Proficient in CRM tools and practices.
• Strong lead follow-up and sales pipeline management.
• Negotiation skills to influence outcomes.
• Proven track record of meeting sales targets.
• Strong problem-solving abilities.
• Customer-centric approach in all interactions.
• Experience in voice process environments.
• Understanding of sales methodologies.
• Ability to handle customer interactions with empathy.

Responsibilities

• Manage inbound and outbound voice communications to address client inquiries and provide support.
• Build and maintain strong relationships with existing customers to ensure high retention.
• Follow up on leads to convert prospects into paying clients.
• Employ negotiation tactics to close deals and secure favorable terms.
• Meet and exceed monthly sales targets and performance metrics.
• Resolve customer issues promptly and efficiently through problem-solving.
• Handle customer interactions with professionalism to uphold the company's reputation.
• Execute sales activities and processes to drive business growth.

Skills

Verbal & written communication

CRM proficiency

Lead follow-up

Negotiation

Sales targets & KPIs

Problem solving

Customer-centric approach

Voice process handling

Sales methodologies

Empathy & patience

Tools

CRM software

Job description

Digha, Navi Mumbai, India | Posted on 10/27/2026

Job Description

Summary

We are seeking a dynamic professional to join our IT Services team in a Customer Service and Sales capacity. This role is pivotal in driving client satisfaction and generating revenue through effective engagement and relationship management. The ideal candidate will serve as the primary point of contact for clients, ensuring their needs are met while actively pursuing sales opportunities to achieve organizational targets.

Responsibilities

• Manage inbound and outbound voice communications to address client inquiries and provide support.
  
• Build and maintain strong relationships with existing customers to ensure high retention rates.
  
• Actively follow up on leads to convert prospects into paying clients.
  
• Employ negotiation tactics to close deals and secure favorable terms.
  
• Work diligently to meet and exceed monthly sales targets and performance metrics.
  
• Resolve customer issues promptly and efficiently through effective problem-solving strategies.
  
• Handle customer interactions with professionalism to uphold the company's reputation.
  
• Execute sales activities and processes to drive business growth.
  

Requirements

Requirements:

• Possess excellent verbal and written communication skills.
  
• Demonstrate proficiency in Customer Relationship Management (CRM) tools and practices.
  
• Show a proven ability to follow up on leads and manage the sales pipeline.
  
• Exhibit strong negotiation capabilities to influence outcomes.
  
• Have a track record of achieving sales targets and KPIs.
  
• Display strong problem-solving skills to address complex client situations.
  
• Maintain a customer-centric approach in all interactions.
  
• Be comfortable working within a voice process environment.
  
• Possess a foundational understanding of sales methodologies.
  
• Have the ability to handle customer interactions with empathy and patience.