Product Advisor | Day Shift | Thane

People Group; Mumbai, Thane, Navi Mumbai; On-site; INR 279,000 - 469,000; Full time

Job summary

People Group is seeking a VIP Consultant to deliver personalized service to HNI members in the premium matchmaking space. You will manage post-sale relationships, understand member preferences, and coordinate high-quality introductions and meetings while upholding exceptional service standards.

Ideal candidates have 1+ year in voice customer service or upselling, strong empathy, attention to detail, and excellent communication in English.

Qualifications

• 1+ year of voice customer service, upselling or sales experience.

Responsibilities

• Be the dedicated relationship partner for VIP Shaadi members post-sale.
• Understand member preferences and help identify their ideal match.
• Call and connect with high-quality prospects on behalf of the member.
• Set up mutually consented meetings between potential matches.
• Ensure timely renewals and proactive engagement throughout their journey.
• Guide, counsel, and support the member like a true partner in their search.
• Maintain high service standards, timely resolutions and meticulous documentation.
• Handle escalations with grace, maturity, and solution-focused thinking.
• Respect diverse traditions, preferences, and cultural nuances in every interaction.
• Always go above and beyond to deliver the VIP promise.

Skills

Customer service

Relationship management

Communication skills

Empathy

English communication

Education

Graduate

Job description

Your Mission as a VIP Consultant

If you're someone who lives and breathes customer service, loves solving problems, and gets a kick out of making people happy this is your calling!

As a VIP Consultant, you'll work closely with our HNI clients, ensuring their experience is seamless, personal, and truly premium. Youll need empathy, patience, and a touch of matchmaking magic

HSC/Graduates with 1 year of Voice Customer Service/Upselling/Sales experience can apply

Location: Waghle, Thane, Mumbai

Shift Timing: 7:00 AM - 4:00 PM (Dayshift)

5 Days working/ 2 rotational week off

Good Communication Skills

Role & responsibilities:

What Youll Do

• Be the dedicated relationship partner for VIP Shaadi members post-sale
• Understand member preferences and help identify their ideal match
• Call and connect with high-quality prospects on behalf of the member
• Set up mutually consented meetings between potential matches
• Ensure timely renewals and proactive engagement throughout their journey
• Guide, counsel, and support the member like a true partner in their search
• Maintain high service standards, timely resolutions & meticulous documentation
• Handle escalations with grace, maturity, and solutions-focused thinking
• Respect diverse traditions, preferences, and cultural nuances in every interaction
• Always go above and beyond to deliver the VIP promise

Preferred candidate profile:

• 1+ year of experience in customer service, client servicing or relationship management
• A natural passion for people, relationships & making customers smile
• Strong attention to detail + excellent organizational skills
• High emotional intelligence and empathy
• Infinite patience + persuasive communication
• Clear, confident communication in English

Why Join Us

• Work with Indias leading matchmaking brand
• Be a part of exclusive high-impact journeys for premium members
• Learn, grow & thrive in a high-energy, customer-first culture
• Every day is different, meaningful, and full of real human stories