CUSTOMER SERVICE EXECUTIVES

Vrinda International; Navi Mumbai; On-site; INR 268,000 - 402,000; Full time

Job summary

Vrinda International in Navi Mumbai invites applications for Customer Service Executives to support international clientele in our IT services team. You will be the primary contact, addressing inquiries, resolving issues, and maintaining strong client relationships with a proactive learning approach.

Fluency in English, active listening, and excellent interpersonal skills are essential to provide high-quality support and ensure satisfaction across global communications.

Qualifications

• Proven ability to practice active listening and engage effectively with diverse individuals.
• A positive mindset coupled with a genuine eagerness to learn and grow within the customer service domain.
• Excellent command of the English language for verbal and written communication.
• Strong capabilities in managing customer relationships and resolving conflicts constructively.
• Flexibility and readiness to operate within an international voice support environment.

Responsibilities

• Actively listen to customer concerns to accurately understand their needs and provide appropriate solutions.
• Utilize strong interpersonal abilities to build rapport and maintain a positive, professional demeanor during all interactions.
• Demonstrate a constructive attitude and a strong commitment to acquiring new knowledge and improving service delivery.
• Manage English-language communications with clarity and precision to ensure seamless information exchange.
• Handle customer interactions efficiently while employing problem-solving techniques to resolve complex issues.
• Adapt to the specific demands of an international voice process, ensuring service standards meet global expectations.

Skills

Active listening

Interpersonal skills

English proficiency

Relationship management

International voice process

Job description

Turbhe, Navi Mumbai, India | Posted on 10/19/2026

Job Description

Summary

We are seeking dedicated Customer Service Executives to join our IT Services team, where you will serve as the primary point of contact for our international clientele. In this vital role, you will ensure high-quality support experiences by effectively addressing inquiries, resolving issues, and maintaining strong client relationships. Success in this position requires a proactive approach to learning and the ability to navigate diverse communication challenges within a global environment.

Responsibilities

• Actively listen to customer concerns to accurately understand their needs and provide appropriate solutions.
• Utilize strong interpersonal abilities to build rapport and maintain a positive, professional demeanor during all interactions.
• Demonstrate a constructive attitude and a strong commitment to acquiring new knowledge and improving service delivery.
• Manage English-language communications with clarity and precision to ensure seamless information exchange.
• Handle customer interactions efficiently while employing problem-solving techniques to resolve complex issues.
• Adapt to the specific demands of an international voice process, ensuring service standards meet global expectations.

Requirements

• Proven ability to practice active listening and engage effectively with diverse individuals.
• A positive mindset coupled with a genuine eagerness to learn and grow within the customer service domain.
• Excellent command of the English language for both verbal and written communication.
• Strong capabilities in managing customer relationships and resolving conflicts constructively.
• Flexibility and readiness to operate within an international voice support environment.