Customer Support Executive – VIP Lite (Marathi)

Career Path HR Solution; Thane; On-site; INR 201,000 - 223,000; Full time

Job summary

Career Path HR Solution in Thane is seeking a Customer Support Executive to provide excellent customer service in Marathi. You will handle calls, resolve queries, and maintain customer records in the CRM system while meeting quality standards.

The role requires a minimum of 6 months in customer service, Marathi fluency, basic computer skills, and willingness to work in rotational shifts. Join a dynamic BPO-style team located in Thane West.

Qualifications

• Minimum 6 months of recent customer service experience.
• Fluent Marathi communication.
• Basic computer knowledge and MS Office.
• Willingness to work in rotational shifts.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and provide accurate information.
• Maintain high customer satisfaction through effective communication.
• Record customer interactions in the CRM system.
• Follow company processes and quality standards.

Skills

Marathi communication

Customer service

Interpersonal skills

MS Office

Basic computer knowledge

Education

10th/12th pass

Tools

CRM tools

Job description

Job Title: Customer Support Executive - VIP Lite (Marathi)

Location: Thane West (Wagle Estate)

Experience: Minimum 6 Months

Salary: ₹18,000-20,000 In-hand + PF

Qualification: 10th / 12th Pass

Shift: 10:00 AM-7:00 PM / 12:00 PM-9:00 PM

Working Days: 5 Days (2 Rotational Off)

About The Role

We are looking for a Customer Support Executive to provide excellent customer service and assist customers over calls. The ideal candidate should possess strong communication skills in Marathi and be committed to delivering a positive customer experience.

Key Responsibilities

Customer Support

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and provide accurate information.
• Maintain high customer satisfaction through effective communication.
• Record customer interactions in the CRM system.
• Follow company processes and quality standards.

Coordination & Documentation

• Maintain accurate customer records and call logs.
• Coordinate with internal teams for issue resolution.
• Ensure timely follow-up on pending customer requests.
• Meet service quality and productivity targets.

Desired Candidate Profile

Educational Qualification

• 10th or 12th Pass.

Experience

• Minimum 6 months of recent experience in Customer Service.

Required Skills

• Excellent communication skills in Marathi.
• Customer-centric approach and good interpersonal skills.
• Basic computer knowledge and MS Office.
• Ability to work in rotational shifts.

What We Are Looking For

• A polite and customer-focused professional with strong communication skills.
• Someone who enjoys interacting with customers and resolving queries efficiently.

Must Have: Minimum 6 months of recent Customer Service experience, Marathi communication skills, basic computer knowledge, and willingness to work in rotational shifts.

Nice to Have: Experience in BPO, Contact Centre, CRM tools, customer handling, and multilingual communication.