CUSTOMER SERVICE EXECUTIVE

Vrinda International; Mumbai Suburban; On-site; INR 300,000 - 450,000; Full time

Job summary

Vrinda International is seeking a Customer Service Executive for its IT Services division in Mumbai. You will deliver high-quality support to clients, ensuring clear communication and satisfaction across international operations.

The role focuses on active listening, English proficiency, and professional cross-cultural interaction within an international voice process setting. Relevant experience and a proactive attitude are valued.

Qualifications

• Minimum 1 year of customer-facing experience.
• Excellent spoken and written English.
• Strong interpersonal and cross-cultural communication.
• Ability to work in an international voice process.

Responsibilities

• Listen actively to client concerns and address their needs.
• Maintain an enthusiastic and a willingness to learn.
• Interact clearly with a global customer base in English.
• Handle customer interactions efficiently with problem-solving.
• Work in an international voice process environment.

Skills

Active listening

Interpersonal skills

English communication

Customer service

Conflict resolution

Job description

Malad, Mumbai, India

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Job Description

Role Overview

We are seeking a dedicated Customer Service Executive to join our IT Services division. This pivotal position focuses on delivering exceptional support to clients while maintaining high standards of communication and satisfaction. The role is essential for fostering positive client relationships and ensuring seamless resolution of inquiries within our international operations.

Key Responsibilities

• Actively listen to client concerns and utilize strong interpersonal abilities to address their needs effectively.
• Maintain an enthusiastic and adaptable mindset, demonstrating a genuine commitment to professional growth and learning.
• Utilize proficient English communication skills to interact clearly and professionally with a global customer base.
• Manage customer interactions efficiently while applying problem-solving techniques to resolve issues promptly.
• Perform duties within an international voice process environment, adhering to specific operational requirements.

*Qualifications and

Requirements

Requirements:*

• Minimum of one year of relevant work experience in a customer-facing role.
• Demonstrated proficiency in active listening and strong interpersonal interaction capabilities.
• A constructive attitude paired with a strong desire to acquire new skills and knowledge.
• Excellent command of the English language for both verbal and written communication.
• Proven ability to handle customer relations and resolve conflicts with tact and efficiency.
• Readiness and flexibility to work within an international voice support process.