Customer Service / Sales Executive

Vrinda International; Navi Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Vrinda International in Navi Mumbai, India is seeking a motivated individual for a dual role in our IT Services team, focusing on customer support and driving sales initiatives. You will maintain client relationships and resolve inquiries with professionalism.

The ideal candidate has a proactive mindset, a willingness to learn, and at least one year of relevant experience in a fast-paced environment. Join us to contribute to service excellence and revenue growth.

Qualifications

• Positive attitude and willingness to learn and grow within the organization.
• Strong problem-solving capabilities to handle diverse challenges independently.
• Foundational understanding of computer operations and software applications.
• Exhibit excellent teamwork skills and ability to interact effectively with colleagues and clients.
• Superior verbal communication skills to articulate ideas and listen actively.
• Proven competence in managing customer interactions and handling sensitive situations with care.
• Basic knowledge of sales strategies and ability to persuade stakeholders effectively.
• One year of relevant work experience to the role.

Responsibilities

• Serve as the primary point of contact for clients, addressing inquiries and providing timely solutions to ensure high satisfaction levels.
• Identify potential sales opportunities and engage with customers to promote services, utilizing persuasive techniques to close deals.
• Apply analytical thinking to troubleshoot customer issues and resolve problems efficiently.
• Collaborate closely with team members to achieve collective goals and share best practices for service excellence.
• Leverage fundamental computer skills to manage customer records, generate reports, and navigate internal systems.
• Maintain professional verbal interactions with clients to build trust and convey information clearly.
• Demonstrate adaptability and a strong eagerness to acquire new knowledge regarding products and industry trends.

Skills

Customer support

Sales awareness

Communication skills

Problem-solving

Teamwork

Basic computer skills

Job description

Vashi, Navi Mumbai, India | Posted on 10/19/2026

Job Description

Summary

We are seeking a motivated individual to join our IT Services team in a dual role focused on delivering exceptional customer support and driving sales initiatives. This position is vital for maintaining strong client relationships, resolving inquiries efficiently, and contributing to revenue growth through effective communication and persuasion. The ideal candidate will bring a proactive mindset and a dedication to continuous learning within a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for clients, addressing inquiries and providing timely solutions to ensure high satisfaction levels.
  
• Identify potential sales opportunities and engage with customers to promote services, utilizing persuasive techniques to close deals.
  
• Apply analytical thinking to troubleshoot customer issues and resolve problems efficiently.
  
• Collaborate closely with team members to achieve collective goals and share best practices for service excellence.
  
• Leverage fundamental computer skills to manage customer records, generate reports, and navigate internal systems.
  
• Maintain professional verbal interactions with clients to build trust and convey information clearly.
  
• Demonstrate adaptability and a strong eagerness to acquire new knowledge regarding products and industry trends.
  

Requirements

Requirements:

• Possess a positive attitude and a genuine willingness to learn and grow within the organization.
  
• Demonstrate strong problem-solving capabilities to handle diverse challenges independently.
  
• Have a foundational understanding of computer operations and software applications.
  
• Exhibit excellent teamwork skills and the ability to interact effectively with colleagues and clients.
  
• Display superior verbal communication skills to articulate ideas and listen actively.
  
• Show proven competence in managing customer interactions and handling sensitive situations with care.
  
• Possess basic knowledge of sales strategies and the ability to convince stakeholders effectively.
  
• Bring one year of relevant work experience to the role.