Customer Support Executives

Vrinda International; Mumbai; On-site; INR 167,000 - 279,000; Full time

Job summary

Vrinda International in Mumbai is seeking dedicated Customer Support Executives to join its IT Services team. You will serve as the primary point of contact for clients, resolving inquiries promptly and professionally to maintain high levels of customer satisfaction.

Responsibilities include managing client relationships, addressing needs with clarity and empathy, troubleshooting queries, and delivering high-quality support through strong English verbal and written communication.

Qualifications

• Proven ability to manage customer relationships and build trust.
• Strong professional communication skills suitable for a corporate environment.
• Demonstrated capacity to handle customer queries with patience and effectiveness.
• Excellent command of the English language for both spoken and written correspondence.
• Solid background in customer support operations and query resolution.
• Proficiency in customer interaction strategies and practical problem-solving.

Responsibilities

• Manage and nurture client relationships to ensure ongoing engagement and satisfaction.
• Utilize professional communication skills to address client needs with clarity and empathy.
• Effectively troubleshoot and resolve customer queries through active listening and problem-solving techniques.
• Deliver high-quality support via excellent English verbal and written communication channels.
• Handle incoming support tickets and interactions with efficiency and a solution-oriented mindset.
• Identify customer pain points and provide tailored solutions to enhance their experience.

Skills

Customer relationships

Communication skills

English proficiency

Query resolution

Job description

Powai L&T, Urmi Corporate Park, Mumbai, India

• State/Province Maharashtra
• Country India

About Us

Welcome to Vrinda International's Talent Portal

Discover your next career milestone with Vrinda International, a leading recruitment firm specializing in IT talent acquisition, international education consultancy, and language coaching opportunities. Our portal streamlines your job search with cutting-edge Applicant Tracking System (ATS) technology.

Job Description

Summary

We are seeking dedicated Customer Support Executives to join our IT Services team. In this pivotal role, you will serve as the primary point of contact for clients, ensuring their inquiries are resolved promptly and professionally. Your contributions are essential for maintaining high levels of customer satisfaction and fostering long‑term relationships within the technology sector.

Responsibilities

• Manage and nurture client relationships to ensure ongoing engagement and satisfaction.
• Utilize professional communication skills to address client needs with clarity and empathy.
• Effectively troubleshoot and resolve customer queries through active listening and problem‑solving techniques.
• Deliver high-quality support via excellent English verbal and written communication channels.
• Handle incoming support tickets and interactions with efficiency and a solution-oriented mindset.
• Identify customer pain points and provide tailored solutions to enhance their experience.

Requirements

Requirements:

• Proven ability to manage customer relationships and build trust.
• Strong professional communication skills suitable for a corporate environment.
• Demonstrated capacity to handle customer queries with patience and effectiveness.
• Excellent command of the English language for both spoken and written correspondence.
• Solid background in customer support operations and query resolution.
• Proficiency in customer interaction strategies and practical problem-solving.