Customer Service / Sales Executive (Voice Process)

Vrinda International; Navi Mumbai; On-site; INR 300,000 - 520,000; Full time

Job summary

Vrinda International is seeking a Customer Service and Sales Executive to join its IT Services team in Navi Mumbai. You will handle voice-based inquiries, nurture client relationships, and drive revenue through upselling and account retention.

The role emphasizes delivering exceptional service while identifying sales opportunities. The ideal candidate has at least 1 year in a customer-facing role with excellent communication and problem-solving skills, capable of managing high-volume calls and

Qualifications

• Minimum 1 year in a customer-facing role, preferably IT services or sales.
• Strong communication and active listening skills for voice processes.
• Proven ability to build rapport with diverse clients.
• Track record of meeting sales quotas and upselling opportunities.
• Analytical mindset with strong problem-solving abilities.
• Professional demeanor in high-volume call environments.

Responsibilities

• Engage with clients via voice channels to address inquiries and resolve issues.
• Identify upsell and cross-sell opportunities to grow account value.
• Work towards daily, weekly, and monthly sales targets and metrics.
• Maintain detailed, accurate records of interactions for compliance.
• Analyze client needs to propose tailored solutions aligned with goals.
• Collaborate with internal teams to ensure timely issue resolution.

Skills

Customer-facing

Voice process

Relationship mgmt

Upselling cross-selling

Communication

Problem solving

High-volume calls

Job description

Thane, Mumbai, India | Posted on 10/21/2026

Welcome to Vrinda International's Talent Portal

Discover your next career milestone with Vrinda International, a leading recruitment firm specializing in IT talent acquisition, international education consultancy, and language coaching opportunities. Our portal streamlines your job search with cutting-edge Applicant Tracking System (ATS) technology.

Why Choose Us?

• Seamless Candidate Experience: Upload your resume, browse live openings in Java, Spring Boot, microservices, Angular, and more - or explore roles in global education programs (Germany, UK, France).
  
• Advanced Matching: Our AI-driven tools match your skills to top IT, business development, and overseas study consultancy positions.
  
• Easy Application Process: One-click apply, real-time status updates, and integration with LinkedIn for effortless profile imports.
  
• Exclusive Opportunities: Access hidden job markets, visa guidance for international roles, and personalized career coaching.
  

Join thousands of professionals who've advanced their careers through Vrinda International.

Job Description

Summary

We are seeking a dynamic Customer Service and Sales Executive to join our IT Services team, where you will play a pivotal role in driving revenue growth and ensuring exceptional client satisfaction. This position is centered on managing voice-based interactions, requiring you to effectively handle customer inquiries while actively identifying opportunities for sales expansion and account retention. The ideal candidate will serve as the primary point of contact, fostering strong relationships and resolving issues promptly to uphold our organization's reputation for excellence in the technology sector.

Responsibilities

• Engage with clients via voice channels to address inquiries, resolve technical or service-related issues, and provide accurate information.
  
• Proactively identify opportunities to enhance client accounts through strategic upselling and cross-selling of relevant services.
  
• Monitor and work towards meeting daily, weekly, and monthly sales targets and performance metrics.
  
• Manage and maintain detailed records of customer interactions and transactions to ensure data accuracy and compliance.
  
• Analyze customer needs to deliver tailored solutions that align with their specific requirements and business goals.
  
• Collaborate with internal teams to ... and ensure timely resolution for a seamless customer experience.
  

Requirements

Requirements:

• Possess a minimum of one year of professional experience in a customer-facing role, preferably within the IT services or sales domain.
  
• Demonstrate proven proficiency in voice process operations, including clear communication and active listening skills.
  
• Exhibit strong capabilities in relationship management and the ability to build rapport with diverse client bases.
  
• Show a track record of achieving sales quotas and successfully executing upselling strategies.
  
• Display excellent problem-solving abilities with a logical approach to troubleshooting and resolving customer complaints.
  
• Maintain a professional demeanor and adaptability to handle high-volume call environments effectively.