CUSTOMER SERVICE EXECUTIVES

Vrinda International; Mumbai City; On-site; INR 240,000 - 420,000; Full time

Job summary

Vrinda International in Mumbai is seeking a dedicated Customer Service Executive to join our IT Services division. You will be the primary contact for clients, addressing inquiries with poise in an international environment.

The role requires about one year of relevant experience and a commitment to delivering excellent service across global time zones. The candidate will handle client concerns with active listening and professional English communication, using basic computer tools to log data

Qualifications

• Proven ability to practice active listening and demonstrate strong interpersonal communication skills.
• Demonstrate proficient English communication capabilities suitable for professional client engagement.
• Exhibit competence in handling customer relations and resolving conflicts with a solution-oriented approach.
• Show flexibility and readiness to work within an international voice support framework.

Responsibilities

• Actively listen to client concerns to fully understand their needs and resolve issues effectively.
• Maintain a constructive and enthusiastic demeanor while engaging with customers across various channels.
• Communicate clearly and professionally in English to ensure accurate information exchange.
• Manage customer interactions with a focus on problem-solving and maintaining high satisfaction levels.
• Adapt to the demands of an international voice process, operating across different time zones as required.
• Utilize basic computer applications to navigate systems, record interactions, and retrieve necessary data.

Skills

Active listening

Interpersonal communication

English communication

International voice support

Tools

Basic computer operations

MS Office

Job description

Dadar, Mumbai (Central), India | Posted on 10/26/2026

Welcome to Vrinda International's Talent Portal

Discover your next career milestone with Vrinda International, a leading recruitment firm specializing in IT talent acquisition, international education consultancy, and language coaching opportunities. Our portal streamlines your job search with cutting-edge Applicant Tracking System (ATS) technology.

Why Choose Us?

• Seamless Candidate Experience: Upload your resume, browse live openings in Java, Spring Boot, microservices, Angular, and more – or explore roles in global education programs (Germany, UK, France).
  
• Advanced Matching: Our AI-driven tools match your skills to top IT, business development, and overseas study consultancy positions.
  
• Easy Application Process: One-click apply, real-time status updates, and integration with LinkedIn for effortless profile imports.
  
• Exclusive Opportunities: Access hidden job markets, visa guidance for international roles, and personalized career coaching.
  

Join thousands of professionals who've advanced their careers through Vrinda International. Create your profile today and let's connect your talent to global opportunities!

Job Description

Role Overview

We are seeking a dedicated Customer Service Executive to join our IT Services division. In this vital role, you will serve as the primary point of contact for our clients, ensuring their inquiries are resolved efficiently and professionally. The position is designed for an individual with one year of relevant experience who is eager to contribute to a dynamic international environment. Success in this role requires a strong commitment to delivering exceptional service while navigating complex customer interactions with poise and clarity.

Key Responsibilities

• Actively listen to client concerns to fully understand their needs and resolve issues effectively.
  
• Maintain a constructive and enthusiastic demeanor while engaging with customers across various channels.
  
• Communicate clearly and professionally in English to ensure accurate information exchange.
  
• Manage customer interactions with a focus on problem-solving and maintaining high satisfaction levels.
  
• Adapt to the demands of an international voice process, operating across different time zones as required.
  
• Utilize basic computer applications to navigate systems, record interactions, and retrieve necessary data.
  

Candidate

Requirements

Requirements:

• Proven ability to practice active listening and demonstrate strong interpersonal communication skills.
  
• Possess a positive mindset coupled with a genuine eagerness to learn and grow within the organization.
  
• Demonstrate proficient English communication capabilities suitable for professional client engagement.
  
• Exhibit competence in handling customer relations and resolving conflicts with a solution-oriented approach.
  
• Show flexibility and readiness to work within an international voice support framework.
  
• Hold foundational knowledge of computer operations and standard office software.