Urgent Hiring | Graduate Freshers | International Chat Process

TP; Mohali; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Teleperformance Mohali is hiring for a Graduate Freshers role as Customer Support Executive. You will handle chat queries, resolve product and account issues, and maintain customer satisfaction from a fast-paced contact center.

The role requires excellent English communication, quick typing at 30 WPM with 90% accuracy, and a readiness for rotational/night shifts. Fresh graduates and undergraduates with limited experience are welcome to apply.

Qualifications

• Graduates freshers can apply.
• Excellent written and verbal English communication skills.
• Typing speed: 30 WPM with 90% accuracy.
• Willing to work in rotational/night shifts.

Responsibilities

• Handle customer queries and concerns through chat support.
• Resolve queries related to products, services, and account issues.
• Understand customer requirements and provide accurate solutions.
• Ensure excellent customer experience and high customer satisfaction.
• Resolve concerns within the defined TAT.
• Maintain accurate records of customer interactions in the CRM system.
• Escalate unresolved issues to the concerned team whenever required.
• Meet quality, productivity, and CSAT targets.
• Follow company policies, compliance guidelines, and data security standards.

Skills

English communication

Typing 30 WPM

Problem-solving

Customer-handling

Education

Graduate freshers eligible

Undergraduates with 6+ months experience eligible

Job description

Hiring Graduate Freshers | International Chat Process

Position: Customer Support Executive

Location: Mohali, Punjab

Teleperformance (TP) is a French multinational leader in digitally integrated business services, specializing in customer experience management and business process outsourcing across 100+ countries.

Role & Responsibilities:

• Handle customer queries and concerns through chat support.
• Resolve queries related to products, services, and account issues.
• Understand customer requirements and provide accurate solutions.
• Ensure excellent customer experience and high customer satisfaction.
• Resolve concerns within the defined TAT.
• Maintain accurate records of customer interactions in the CRM system.
• Escalate unresolved issues to the concerned team whenever required.
• Meet quality, productivity, and CSAT targets.
• Follow company policies, compliance guidelines, and data security standards.

Eligibility & Requirements:

• Graduates Freshers can apply.
• Undergraduates with 6+ months of experience can apply.
• Freshers and experienced candidates are welcome.
• Excellent written and verbal English communication skills.
• Strong problem-solving and customer-handling skills.
• Typing speed: 30 WPM with 90% accuracy.
• Comfortable working in rotational/night shifts.
• Candidates pursuing a regular course are not eligible.

Shift & Work Details:

• Rotational shifts.
• 5 days working with rotational week-offs.

Exciting bonus opportunities!