Chat Support Executive | International Process | MNC , BPO

Red Hibiscus Info Solutions; Mohali; On-site; INR 324,000 - 357,000; Full time

Benefits offered by this job

Cab facility

Job summary

Red Hibiscus Info Solutions in Mohali invites applications for a Chat Support Executive. The role focuses on handling customer queries via chat, maintaining service quality and documentation, and following SOPs to ensure customer satisfaction.

Candidates with graduation or 10+2, good written and spoken English, and strong typing and multitasking skills are encouraged to apply. Shift includes 24/7 rotational coverage, with cab facility for odd hours.

Qualifications

• Graduate / 10+2 candidates can apply.
• Good written and verbal English communication skills.
• Strong typing and customer-handling skills.
• Comfortable working in 24/7 rotational shifts.
• Good problem-solving and multitasking abilities.
• Freshers and experienced candidates can be considered, depending on process requirements.

Responsibilities

• Handle and resolve customer queries through chat support.
• Maintain high standards of customer satisfaction and service quality.
• Follow process guidelines, SOPs and quality standards.
• Maintain proper documentation of customer interactions.

Skills

English communication

Typing

Customer handling

Multitasking

Freshers welcome

Education

Graduate / 10+2

Job description

Role: Chat Support Executive

Location: Mohali

Salary: 29,00032,000 CTC

In-Hand: 22,00026,000 + 2,000 PLI

Salary will be depend on interview performance

Shift: 247 Rotational Shifts

Working: 5 Days Working + 2 Rotational Offs

Cab: Cab Facility Available During Odd Hours

Key Responsibilities

• Handle and resolve customer queries through chat support.
• Maintain high standards of customer satisfaction and service quality.
• Follow process guidelines, SOPs and quality standards.
• Maintain proper documentation of customer interactions
• .

Eligibility & Skills

• Graduate / 10+2 candidates can apply.
• Good written and verbal English communication skills.
• Strong typing and customer-handling skills.
• Comfortable working in 247 rotational shifts.
• Good problem-solving and multitasking abilities.
• Freshers and experienced candidates can be considered, depending on process requirements.