Urgent Hiring | Operations Customer Expert | Gurugram

TP; Gurugram District; On-site; INR 250,000 - 350,000; Full time

Job summary

Teleperformance (TP) in Gurugram invites applications for a Customer Support Executive role. You will manage customer interactions through chat and email, uphold professional communication, and meet performance metrics.

The position requires UG or Graduation and at least 6 months chat experience. On-site role with cab facility within 28 KM and residency within cab zone.

Qualifications

• UG/Graduate candidates with at least 6 months of chat experience.

Responsibilities

• Resolve customer queries in real-time via chat and email.
• Maintain professional grammar, tone, and formatting in written communication.
• Meet key performance metrics like response time and customer satisfaction.

Skills

Chat support

Education

UG or Graduation

Job description

Teleperformance (TP) is a French multinational leader in digitally integrated business services, specializing in customer experience management and business process outsourcing across more than 100 countries.

Join us in Gurugram as a Customer Support Executive. You will manage customer interactions through digital channels, ensuring high-quality resolution and service excellence.

Key Responsibilities:

• Resolve customer queries in real-time via chat and email platforms.
• Maintain professional grammar, tone, and formatting in all written communication.
• Meet key performance metrics, including response time and customer satisfaction scores.
• Processes a high volume of customer inquiries of services and resolves a targeted percentage of those inquiries through chat.
• Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems.
• When unable to resolve problems in a reasonable amount of time, will escape to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
• Tracks and documents inbound support requests and ensures proper notation of customer problems or issues Processes a high volume of customer inquiries of services and resolves a targeted percentage of those inquiries through chat.

Education and Experience:

• UG or Graduate can apply& minimum6 months experience in Chat is mandatory.

Logistics and Transport:

• Cab Facility:Available within a 28 KM radius.
• Geographic Constraint:Candidates must reside within the operational cab zone.
• Remote Work:This is strictly an on-site role, not open to remote candidates.