Trainer II

TP; Gurugram District; On-site; INR 450,000 - 600,000; Full time

Job summary

TP is seeking a skilled training professional to develop and deliver high-quality programs that improve employee performance. You will conduct needs assessments, collaborate with experts, and design effective initiatives across the organization.

The role requires strong communication, presentation, and interpersonal skills, with a focus on adult learning principles and instructional design. You will mentor trainers and stay current with industry best practices.

Qualifications

• Proven experience as a trainer or in a related field, preferably in the BPO/Call Centre industry.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work independently and as part of a team, with flexibility and adaptability.
• Experience with adult learning principles and instructional design methodologies.
• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.

Responsibilities

• Develop and deliver high-quality training programs to enhance employee performance.
• Conduct needs assessments to identify skill gaps and create targeted training solutions.
• Collaborate with subject matter experts to design and implement effective training initiatives.
• Evaluate the effectiveness of training programs and recommend improvements.
• Provide coaching and mentoring to trainers to enhance their delivery skills.
• Stay updated with industry trends and best practices in training and development.

Skills

Communication

Presentation

Interpersonal skills

Analytical thinking

Adaptability

Instructional design

Time management

Teamwork

Job description

Roles and Responsibility

• Develop and deliver high-quality training programs to enhance employee performance.
• Conduct needs assessments to identify skill gaps and create targeted training solutions.
• Collaborate with subject matter experts to design and implement effective training initiatives.
• Evaluate the effectiveness of training programs and recommend improvements.
• Provide coaching and mentoring to trainers to enhance their delivery skills.
• Stay updated with industry trends and best practices in training and development.

Job Requirements

• Proven experience as a trainer or in a related field, preferably in the BPO/Call Centre industry.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work independently and as part of a team, with flexibility and adaptability.
• Experience with adult learning principles and instructional design methodologies.
• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.