Senior Manager - Process Training

TP; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

TP is seeking a training specialist to develop and implement comprehensive programs aimed at enhancing employee performance and productivity. The role requires conducting needs assessments, aligning training with business goals, and delivering engaging sessions to diverse audiences.

The ideal candidate will have strong knowledge of adult learning principles, instructional design methods, and experience with training management systems.

Qualifications

• Proven experience in process training, preferably in the BPO/Call Centre industry.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Excellent communication, presentation, and interpersonal skills.

Responsibilities

• Develop and implement comprehensive training programs to enhance employee performance and productivity.
• Conduct needs assessments to identify skill gaps and create targeted training solutions.
• Collaborate with cross-functional teams to align training objectives with business goals.
• Design and deliver engaging and interactive training sessions to diverse audiences.
• Evaluate training program effectiveness and recommend improvements.
• Manage and maintain accurate records of training activities and participant feedback.

Skills

Adult learning

Instructional design

Needs analysis

Training delivery

Stakeholder management

Communication

Interpersonal skills

Leadership

Call centre training

TMS experience

Job description

Roles and Responsibility

• Develop and implement comprehensive training programs to enhance employee performance and productivity.
• Conduct needs assessments to identify skill gaps and create targeted training solutions.
• Collaborate with cross-functional teams to align training objectives with business goals.
• Design and deliver engaging and interactive training sessions to diverse audiences.
• Evaluate training program effectiveness and recommend improvements.
• Manage and maintain accurate records of training activities and participant feedback.

Job Requirements

• Proven experience in process training, preferably in the BPO/Call Centre industry.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Excellent communication, presentation, and interpersonal skills.
• Ability to analyze complex problems and develop creative solutions.
• Experience with training management systems and software applications.
• Strong leadership and team management skills.