Process Trainer | Domestic

Teleperformance (TP); Thane, Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading BPO company in Thane is seeking a Process Trainer to develop and deliver high-quality training programs that enhance employee performance. This role requires proven experience in a process training role within a BPO environment and strong knowledge of adult learning principles. Candidates should have excellent communication skills and the ability to adapt to a fast-paced environment. The company offers opportunities for coaching and skill development in training methodologies.

Qualifications

• Proven experience as a Process Trainer or similar role in a BPO/Call Centre environment.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Excellent communication, presentation, and interpersonal skills.

Responsibilities

• Develop and deliver high-quality training programs to enhance employee performance.
• Conduct needs assessments to identify skill gaps.
• Collaborate with subject matter experts to design effective training content.

Skills

Process Trainer experience

Knowledge of adult learning principles

Excellent communication skills

Analytical skills

Tools

LMS platforms

Job description

Roles and Responsibility

• Develop and deliver high-quality training programs to enhance employee performance and productivity.
• Conduct needs assessments to identify skill gaps and create targeted training solutions.
• Collaborate with subject matter experts to design and implement effective training content.
• Evaluate training program effectiveness and recommend improvements.
• Provide coaching and mentoring to trainers to enhance their delivery skills.
• Stay current with industry trends and best practices in training and development.

Job Requirements

• Proven experience as a Process Trainer or similar role in a BPO/Call Centre environment.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Strong analytical and problem-solving skills with attention to detail.
• Experience with training software and technologies, such as LMS platforms.