Trainer

TP; Mohali; On-site; INR 400,000 - 640,000; Full time

Job summary

TP in Mohali, Punjab, India, is seeking a Training and Development professional to design and implement comprehensive training plans that enhance employee performance and growth.

You will design and deliver engaging sessions, conduct needs assessments, collaborate with subject matter experts to develop materials, evaluate impact, and provide coaching to support ongoing development in a dynamic call centre environment.

Qualifications

• Proven experience in training and development, preferably in a BPO or Call Centre environment.
• Excellent communication, presentation, and interpersonal skills.
• Ability to design and deliver effective training programs.
• Strong analytical and problem-solving skills.
• Experience with adult learning principles and instructional design methodologies.
• Familiarity with e-learning platforms and authoring tools.

Responsibilities

• Develop and implement comprehensive training plans to enhance employee performance.
• Design and deliver engaging training sessions, workshops, and seminars.
• Conduct needs assessments to identify skill gaps and create targeted training programs.
• Collaborate with subject matter experts to develop high-quality training materials.
• Evaluate the effectiveness of training programs and recommend improvements.
• Provide coaching and mentoring to support employees' professional growth.

Skills

Communication

Presentation

Interpersonal skills

Analytical thinking

Problem-solving

Adult learning

Instructional design

Tools

E-learning platforms

Authoring tools

Job description

Roles and Responsibility

• Develop and implement comprehensive training plans to enhance employee performance.
• Design and deliver engaging training sessions, workshops, and seminars.
• Conduct needs assessments to identify skill gaps and create targeted training programs.
• Collaborate with subject matter experts to develop high-quality training materials.
• Evaluate the effectiveness of training programs and recommend improvements.
• Provide coaching and mentoring to support employees' professional growth.

Job Requirements

• Proven experience in training and development, preferably in a BPO or Call Centre environment.
• Excellent communication, presentation, and interpersonal skills.
• Ability to design and deliver effective training programs.
• Strong analytical and problem-solving skills.
• Experience with adult learning principles and instructional design methodologies.
• Familiarity with e-learning platforms and authoring tools.