Assistant Manager - Training

TP; Mumbai, Thane; On-site; INR 400,000 - 600,000; Full time

Job summary

TP in Mumbai seeks a Training and Development Specialist to design and deliver comprehensive training programs to boost employee performance and productivity. You will conduct sessions, workshops, and seminars and collaborate with department heads to tailor solutions.

You will evaluate program effectiveness, maintain records, stay current with industry best practices, and leverage training software. Strong communication, presentation, and analytical skills are essential to identify needs and

Qualifications

• Experience in training and development, ideally in the BPO/Call Centre industry.
• Solid knowledge of adult learning and instructional design.
• Excellent communication, presentation, and interpersonal skills.
• Ability to analyze needs and develop effective solutions.
• Experience with training software is a plus.
• Strong organizational and time-management skills.

Responsibilities

• Develop and implement comprehensive training programs to enhance employee performance and productivity.
• Conduct training sessions, workshops, and seminars to address specific training needs.
• Evaluate the effectiveness of training programs and recommend improvements.
• Collaborate with department heads to identify training requirements and develop targeted solutions.
• Manage and maintain accurate records of training activities and participant feedback.
• Stay current with industry trends and best practices in training and development.

Skills

Training & Development

Adult Learning Principles

Instructional Design

Communication Skills

Presentation Skills

Needs Analysis

Cross-functional Collaboration

Training Software

Tools

Training software

Job description

Roles and Responsibility

• Develop and implement comprehensive training programs to enhance employee performance and productivity.
• Conduct training sessions, workshops, and seminars to address specific training needs.
• Evaluate the effectiveness of training programs and recommend improvements.
• Collaborate with department heads to identify training requirements and develop targeted solutions.
• Manage and maintain accurate records of training activities and participant feedback.
• Stay current with industry trends and best practices in training and development.

Job Requirements

• Proven experience in training and development, preferably in the BPO/Call Centre industry.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Excellent communication, presentation, and interpersonal skills.
• Ability to analyze training needs and develop effective solutions.
• Experience with training software and technologies is an asset.
• Strong organizational and time management skills, with attention to detail and accuracy.