Process Trainer- International

TP; Malad; On-site; INR 500,000 - 700,000; Full time

Job summary

A leading BPO organization in India is seeking a Process Trainer to enhance employee performance through high-quality training programs. The role involves developing training solutions based on skill gaps, collaborating with subject matter experts, and evaluating program effectiveness. Candidates should have experience in a similar environment and excellent communication and problem-solving skills. This opportunity offers a dynamic work environment and the chance to impact employee growth significantly.

Qualifications

• Proven experience as a Process Trainer or similar role in a BPO/Call Centre environment.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Develop and deliver high-quality training programs to enhance employee performance.
• Conduct needs assessments to identify skill gaps.
• Collaborate with subject matter experts to design training content.

Skills

Excellent communication

Problem-solving

Presentation skills

Interpersonal skills

Analytical skills

Tools

LMS platforms

Job description

Roles and Responsibility

• Develop and deliver high-quality training programs to enhance employee performance and productivity.
• Conduct needs assessments to identify skill gaps and create targeted training solutions.
• Collaborate with subject matter experts to design and implement effective training content.
• Evaluate training program effectiveness and recommend improvements.
• Provide coaching and mentoring to trainers to enhance their delivery skills.
• Stay current with industry trends and best practices in training and development.

Job Requirements

• Proven experience as a Process Trainer or similar role in a BPO/Call Centre environment.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Strong analytical and problem-solving skills with attention to detail.
• Experience with training software and technologies, such as LMS platforms.