Telesales Team Lead

Info Edge; Dadri; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Info Edge in Uttar Pradesh is seeking a seasoned Telesales Lead to steer a high-performance team, drive daily, weekly, and monthly targets, and refine sales processes.

You will coach representatives, analyze sales data for trends, and implement strategies to boost customer satisfaction and engagement across B2B and B2C channels.

The role offers leadership development opportunities and exposure to performance-based metrics within a dynamic BPO sales environment.

Qualifications

• 9-16 years of experience in BPO sales or domestic sales with expertise in B2B/B2C sales.
• Proven track record of achieving high levels of success in inside sales or outbound calling environments.
• Strong leadership skills with ability to motivate teams towards achieving common goals.

Responsibilities

• Lead a team of telesales representatives to achieve daily, weekly, and monthly targets through effective communication, coaching, and feedback.
• Develop and implement strategies to improve sales performance, customer satisfaction, and employee engagement within the team.
• Conduct regular training sessions to enhance product knowledge, soft skills development, and process improvements among team members.
• Analyze sales data to identify trends, opportunities for growth, and areas for improvement.

Skills

Team leadership

Telesales

Coaching

Data analysis

Job description

Roles and Responsibilities :

• Lead a team of telesales representatives to achieve daily, weekly, and monthly targets through effective communication, coaching, and feedback.
• Develop and implement strategies to improve sales performance, customer satisfaction, and employee engagement within the team.
• Conduct regular training sessions to enhance product knowledge, soft skills development, and process improvements among team members.
• Analyze sales data to identify trends, opportunities for growth, and areas for improvement.

Job Requirements :

• 9-16 years of experience in BPO sales or domestic sales with expertise in b2b/b2c sales.
• Proven track record of achieving high levels of success in inside sales or outbound calling environments.
• Strong leadership skills with ability to motivate teams towards achieving common goals.