Senior Sales Manager | Tele sales (B2C)

Info Edge; Dadri; On-site; INR 1,500,000 - 1,800,000; Full time

Job summary

Info Edge in India is seeking an experienced sales leader to manage a telesales team, coaching agents to hit daily, weekly, and monthly targets while driving cross-selling and upselling across existing customers.

You will analyze outbound sales data to identify trends, collaborate with marketing on targeted campaigns, and build strong relationships with clients at all levels to sustain revenue growth. This role requires strategic thinking and hands-on leadership to elevate team performance.

Qualifications

• 7-15 years of experience in B2C sales with cross selling/upselling techniques.
• Proven track record of leading high-performing inside sales teams.
• Strong understanding of IT services & consulting industry trends and market dynamics.
• Excellent communication skills with ability to build strong relationships with clients at all levels.

Responsibilities

• Manage a team of telesales agents to achieve daily, weekly, and monthly targets through effective coaching, training, and performance monitoring.
• Develop and implement strategies for cross-selling/up-selling products/services to existing customers to increase revenue growth.
• Analyze sales data to identify trends, opportunities, and areas for improvement in the outbound sales process.
• Collaborate with other departments (e.g., marketing) to develop targeted campaigns that drive lead generation and conversion.

Skills

Cross-selling

Team management

IT services trends

Communication

Job description

Roles and Responsibilities :

• Manage a team of telesales agents to achieve daily, weekly, and monthly targets through effective coaching, training, and performance monitoring.
• Develop and implement strategies for cross-selling/up-selling products/services to existing customers to increase revenue growth.
• Analyze sales data to identify trends, opportunities, and areas for improvement in the outbound sales process.
• Collaborate with other departments (e.g., marketing) to develop targeted campaigns that drive lead generation and conversion.

Job Requirements :

• 7-15 years of experience in B2C sales or related field with expertise in cross selling/upselling techniques.
• Proven track record of success in managing high-performing teams in an inside sales environment.
• Strong understanding of IT services & consulting industry trends and market dynamics.
• Excellent communication skills with ability to build strong relationships with clients at all levels.