Telesales Specialist

Dr. MyCare Holistic Super-Specialty Clinic; Aurangabad; On-site; INR 167,000 - 335,000; Full time

Job summary

Dr. MyCare Holistic Super-Specialty Clinic is seeking a Telesales Specialist for on-site work in Chhatrapati Sambhaji Nagar.

You will handle inbound and outbound calls, inform patients about services and promotions, and drive appointment bookings while maintaining accurate records and data in the system. Ideal candidates bring fluent English, Hindi, and Marathi, strong customer service and sales skills, CRM proficiency, and the ability to thrive in a fast-paced healthcare setting.

Qualifications

• Fluent English, Hindi and Marathi for professional communication.
• Strong customer service and customer support skills to manage calls and ensure a positive patient experience.
• Solid sales skills to identify needs, explain services, handle objections and convert inquiries into appointments.
• Training-related skills and ability to share knowledge within the team.
• Prior telesales or call center experience, basic computer and CRM proficiency, strong organizational skills, and ability to work in a fast-paced healthcare environment.
• Minimum high school diploma; business/healthcare administration degree is an advantage.

Responsibilities

• Handle inbound and outbound calls to inform patients about clinic services and promotions.
• Encourage appointment bookings and service enrollments while explaining offerings clearly.
• Maintain accurate call records and update patient information in the system.
• Follow up with leads to support conversion and retention.
• Collaborate with front office and clinical teams, participate in training, and adhere to clinic policies.

Skills

English

Hindi

Marathi

Customer service

Sales skills

Training

CRM proficiency

Basic computer skills

Organizational skills

Education

High school diploma

Healthcare administration degree (advantage)

Tools

CRM software

Job description

Company Description

Dr. MyCare Holistic Super-Specialty Clinic is a healthcare provider focused on delivering comprehensive and integrated medical services to the community in Chhatrapati Sambhaji Nagar. The clinic combines conventional medicine with holistic approaches to support patient well-being and long-term health. A team of experienced healthcare professionals works collaboratively to provide personalized treatment plans and quality care. The clinic emphasizes compassionate service, patient education, and a welcoming environment for individuals and families seeking reliable healthcare support.

Role Description

This is a full-time, on-site Telesales Specialist role based at Dr. MyCare Holistic Super-Specialty Clinic in Chhatrapati Sambhaji Nagar. The Telesales Specialist will handle inbound and outbound calls to inform potential and existing patients about clinic services, promotions, and appointment options. Daily responsibilities include engaging with callers, explaining service offerings clearly, answering basic queries, and encouraging appointment bookings or service enrollments. The role involves maintaining accurate call records, updating patient information in the system, and following up with leads to support conversion and retention. The Telesales Specialist will collaborate with the front office and clinical teams to ensure smooth communication, participate in training sessions, and adhere to clinic policies and quality standards.

Job Details & Compensation

• Working Hours: 10:00 AM to 6:00 PM, Monday to Saturday.
• Salary & Benefits: ₹15,000 to ₹30,000 per month, plus performance-based incentives and additional perks.

Qualifications

• Language & Communication: Exceptional communication skills with full professional fluency (speaking, reading, writing, and comprehensive understanding) in English, Hindi, and Marathi. Must demonstrate active listening and polite telephone etiquette.
• Candidates should possess strong Customer Service and Customer Support skills to manage calls, respond to inquiries, and ensure a positive patient experience.
• Candidates should possess solid Sales skills to identify needs, explain clinic services, handle objections, and convert inquiries into confirmed appointments or service enrollments.
• Candidates should possess Training-related skills, such as the ability to learn quickly, apply feedback, and support knowledge sharing within the team.
• Additional beneficial qualifications include prior telesales or call center experience, basic computer and CRM proficiency, strong organizational skills, and the ability to work in a fast-paced healthcare environment.
• A minimum of a high school diploma or equivalent is required; a certificate or degree in business, healthcare administration, or a related field is an advantage.