Inside Sales Specialist - SSO Hospitals

2070 Health; Mumbai; On-site; INR 334,800 - 558,000; Full time

Job summary

2070 Health in Mumbai is looking for a dynamic individual to handle inbound leads and convert them into consultations. The role involves maintaining communication logs, coordinating with medical professionals, and addressing patient queries professionally.

The ideal candidate should be fluent in English and Hindi, while knowledge of Marathi is advantageous. Experience in telesales within healthcare or education is preferred, along with strong communication and CRM skills.

Qualifications

• Fluent in English and Hindi; Marathi is a strong bonus.
• Prior experience in healthcare, insurance, or education telesales preferred.
• Comfortable working with CRM tools and Google Sheets.

Responsibilities

• Engage with leads and convert them into consultations.
• Maintain communication logs on CRM systems.
• Coordinate with doctors for appointment scheduling.

Skills

Fluent in English

Fluent in Hindi

Strong verbal communication

Persuasion skills

Experience in telesales

Tools

CRM tools

Google Sheets

Job description

Key Responsibilities

• Engage with leads (inbound and referral-based) and convert them into consultations or follow-up appointments
• Maintain structured communication logs on CRM systems
• Coordinate with doctors & team for appointment scheduling and lead updates
• Follow up with potential patients to address queries and build trust
• Explain SSO's value proposition to patients and families professionally
• Manage inbound calls from marketing and referral channels

Performance Targets

• Monthly target for consultations scheduled and surgery conversions
• Daily lead conversion ratio and follow-up SLAs
• Accuracy of lead reporting and CRM usage

Requirements

• Fluent in English and Hindi; Marathi is a strong bonus
• Prior experience in healthcare, insurance, or education telesales preferred
• Strong verbal communication and persuasion skills
• Comfortable working with CRM tools and Google Sheets
• Ability to handle patient queries with empathy, patience and confidence