Tele Caller

Cancer Healer Centre; New Delhi; On-site; INR 134,000 - 246,000; Full time

Job summary

Cancer Healer Centre in Delhi is looking for a Telecalling Executive to manage inbound/outbound calls with prospective patients, understand their needs, and provide information about CHC services and centres. You will conduct soft selling, follow up on leads, and coordinate appointments while maintaining CRM records and customer focus.

Ideal candidates have 6 months to 2 years in telecalling or inside sales, with strong Hindi/English communication, comfort with high-volume calls, and basic MS

Qualifications

• Minimum Graduate from a recognized institution.

Responsibilities

• Handle inbound and outbound calls with prospective patients/customers and enquiries.
• Follow up on leads generated through digital campaigns, referrals, website, CRM and other sources.
• Understand customer/patient requirements and provide basic information about CHC services, centres and consultation processes.
• Perform soft selling and lead conversion through effective communication, follow-ups and relationship building.
• Maintain regular follow-up with interested prospects and ensure maximum lead-to-appointment conversion.
• Schedule and coordinate appointments/consultations as per business requirements.
• Update all call outcomes, follow-ups and lead status accurately in the CRM system.
• Maintain proper records of customer interactions and ensure timely follow-up on pending leads.
• Handle customer queries professionally and handle complex issues to the concerned team.
• Coordinate with the HR/Operations/Center teams wherever required for smooth customer handling.
• Achieve assigned daily/weekly/monthly calling and conversion targets.
• Maintain a professional, empathetic and customer-focused approach during every interaction.
• Preferred Candidate Profile
• Minimum Graduate from a recognized institution.
• 6 months2 years of experience in Tele calling, Customer Experience, Customer Service, Inside Sales or a similar role.
• Candidates with experience in healthcare, hospital, clinic, wellness or service industries would be preferred.
• Strong verbal communication and interpersonal skills.
• Good Hindi and English communication; knowledge of other regional languages will be an advantage.
• Should possess soft-selling and convincing skills, with the ability to convert enquiries into appointments/leads.
• Comfortable making high-volume outbound calls and regular follow-ups.
• Basic computer knowledge with the ability to work on CRM systems, MS Office and digital communication tools.
• Target-oriented, energetic and comfortable working in a fast-paced business environment.
• Should have a patient, empathetic and professional approach while dealing with customers/patients.
• Good listening skills, positive attitude and ability to handle objections professionally.
• Candidates who can join at short notice/immediately will be preferred.

Education

Graduate

Tools

CRM

MS Office

Digital communication tools

Job description

Roles & Responsibilities

Handle inbound and outbound calls with prospective patients/customers and enquiries.

Follow up on leads generated through digital campaigns, referrals, website, CRM and other sources.

Understand customer/patient requirements and provide basic information about CHC services, centres and consultation processes.

Perform soft selling and lead conversion through effective communication, follow-ups and relationship building.

Maintain regular follow-up with interested prospects and ensure maximum lead-to-appointment conversion.

Schedule and coordinate appointments/consultations as per business requirements.

Update all call outcomes, follow-ups and lead status accurately in the CRM system.

Maintain proper records of customer interactions and ensure timely follow-up on pending leads.

Handle customer queries professionally and handle complex issues to the concerned team.

Coordinate with the HR/Operations/Center teams wherever required for smooth customer handling.

Achieve assigned daily/weekly/monthly calling and conversion targets.

Maintain a professional, empathetic and customer-focused approach during every interaction.

Preferred Candidate Profile

Minimum Graduate from a recognized institution.

6 months2 years of experience in Tele calling, Customer Experience, Customer Service, Inside Sales or a similar role.

Candidates with experience in healthcare, hospital, clinic, wellness or service industries would be preferred.

Strong verbal communication and interpersonal skills.

Good Hindi and English communication; knowledge of other regional languages will be an advantage.

Should possess soft-selling and convincing skills, with the ability to convert enquiries into appointments/leads.

Comfortable making high-volume outbound calls and regular follow-ups.

Basic computer knowledge with the ability to work on CRM systems, MS Office and digital communication tools.

Target-oriented, energetic and comfortable working in a fast-paced business environment.

Should have a patient, empathetic and professional approach while dealing with customers/patients.

Good listening skills, positive attitude and ability to handle objections professionally.

Candidates who can join at short notice/immediately will be preferred.