Telecaller - Healthcare Industry

Building Services Design & Energy Institute - MEPa2z; Dadri; Vor Ort; INR 240.000 - 360.000; Vollzeit

Zusammenfassung

Shine.com is listing a Telecaller Healthcare role in New Delhi. The candidate will manage inbound and outbound calls, assist patients with queries, schedule appointments, and ensure a seamless patient experience.

Ideal applicants have 2–4 years of relevant experience, strong Hindi and English communication, and proficiency with CRM systems. The role emphasizes confidentiality, empathy, and professional patient interactions.

Qualifikationen

• 2-4 years of experience in Telecalling, Telesales, Patient Coordination, Customer Service, or a similar role.
• Experience in healthcare, hospital, clinic, diagnostic, wellness, or medical services industry preferred.

Aufgaben

• Handle inbound and outbound calls in a professional, courteous, and empathetic manner.
• Contact prospective and existing patients to provide information about healthcare services, consultations, treatment packages, and wellness programs.
• Understand patient requirements and guide them toward appropriate services and appointments.
• Schedule, reschedule, and confirm appointments with doctors and healthcare professionals.
• Follow up with leads, inquiries, and existing patients through calls, messages, and other communication channels.
• Maintain accurate records of patient interactions, inquiries, follow-ups, and appointments in CRM systems.
• Coordinate with doctors, front-desk staff, and internal teams to ensure smooth patient support and appointment management.
• Address basic patient concerns and escalate complex issues to the relevant department when necessary.
• Achieve assigned calling, follow-up, and conversion targets.
• Ensure compliance with healthcare communication protocols and maintain strict confidentiality of patient information.
• Deliver a positive and professional patient experience during every interaction.

Kenntnisse

Telecalling

Patient Coordination

Healthcare Sales

Lead Follow-up

Appointment Scheduling

Customer Service

CRM Software

Communication

Empathy

Teamwork

Ausbildung

Graduate in any discipline

CRM certifications advantageous

Tools

CRM Software

Jobbeschreibung

About The Role

We are seeking an experienced, customer-focused, and proactive Telecaller Healthcare

Location: New Delhi

Experience Required: 2-4 Years

We are seeking an experienced, customer-focused, and proactive Telecaller Healthcare to join our team in New Delhi. The ideal candidate will be responsible for managing inbound and outbound calls, assisting patients with healthcare-related queries, scheduling appointments, following up on leads, and ensuring a seamless patient experience.

This role requires excellent communication skills, a patient-centric approach, and the ability to build trust while maintaining professionalism and confidentiality.

Key Responsibilities

• Handle inbound and outbound calls in a professional, courteous, and empathetic manner.


• Contact prospective and existing patients to provide information about healthcare services, consultations, treatment packages, and wellness programs.


• Understand patient requirements and guide them toward appropriate services and appointments.


• Schedule, reschedule, and confirm appointments with doctors and healthcare professionals.


• Follow up with leads, inquiries, and existing patients through calls, messages, and other communication channels.


• Maintain accurate records of patient interactions, inquiries, follow-ups, and appointments in CRM systems.


• Coordinate with doctors, front-desk staff, and internal teams to ensure smooth patient support and appointment management.


• Address basic patient concerns and escalate complex issues to the relevant department when necessary.


• Achieve assigned calling, follow-up, and conversion targets.


• Ensure compliance with healthcare communication protocols and maintain strict confidentiality of patient information.


• Deliver a positive and professional patient experience during every interaction.

Eligibility Criteria

Required Experience

• 2-4 years of experience in Telecalling, Telesales, Patient Coordination, Customer Service, Customer Care, or a similar role.


• Experience in the healthcare, hospital, clinic, diagnostic, wellness, or medical services industry will be preferred.

Educational Qualification

• Graduate in any discipline preferred.


• Relevant certifications in customer service, healthcare coordination, or CRM systems will be an advantage.

Required Skills Competencies

• Excellent verbal communication skills in Hindi and English .


• Strong listening, persuasion, and interpersonal skills.


• Ability to handle a high volume of calls and manage regular follow-ups.


• Good understanding of customer service and patient relationship management.


• Basic computer proficiency and familiarity with CRM and calling software.


• Strong organizational and time-management skills.


• Ability to work independently as well as collaboratively within a team.


• Professional attitude with a patient-centric approach.


• Ability to handle sensitive conversations with empathy and discretion.

Key Skills

• Telecalling


• Patient Coordination


• Healthcare Sales


• Lead Management Follow-up


• Appointment Scheduling


• Customer Service


• Patient Relationship Management (PRM)


• CRM Software


• Communication Interpersonal Skills


• Healthcare Operations Support

This job is provided by Shine.com