Tele Caller

Lodha; Thane; Presencial; INR 300.000 - 540.000; Tempo integral

Resumo da vaga

Vedvana Wellness is seeking a motivated Tele Caller to manage lead follow-ups and customer communications. The ideal candidate will convert enquiries into appointments and bookings, while maintaining accurate records and coordinating with cross-functional teams.

You should possess strong communication skills in English, Hindi, and Marathi, and be proficient with WhatsApp, MS Excel/Sheets, and CRM tools. A disciplined follow-up mindset and a customer-oriented approach are essential.

Qualificações

• 3–5 years of tele calling or inside sales experience.
• Excellent English, Hindi and Marathi communication.
• Proficient in WhatsApp, Excel/Sheets and CRM tools.
• Strong follow-up and lead management required.

Responsabilidades

• Make and follow up with leads from digital campaigns.
• Explain Vedvana Wellness therapies and packages to customers.
• Convert enquiries into appointments and bookings.
• Maintain accurate lead records and conversions.
• Coordinate with Sales, Front Office, Medical, and Operations.

Conhecimentos

Tele calling

Lead management

English

Hindi

Marathi

CRM tools

MS Excel/Sheets

WhatsApp

Communication

Customer service

Follow-up

Wellness exp

Ferramentas

CRM tools

Descrição da vaga

Job Description Tele Caller

Department: Sales / Marketing

Location: Vedvana Wellness

Experience: 3–5 Years

Job Summary

We are looking for an enthusiastic and customer-focused Tele Caller to manage lead follow ups and customer communication, for Vedvana Wellness. The ideal candidate should have strong communication skills, a confident approach, and a disciplined follow-up mindset, with the ability to convert enquiries into appointments, consultations, and bookings.

Key Responsibilities

• Call and follow up with leads generated through digital marketing campaigns.
• Understand customer requirements and effectively explain Vedvana Wellness therapies, wellness programmes, packages, and stay options.
• Convert enquiries into appointments, consultations, and confirmed bookings.
• Maintain accurate records of leads, calls, follow-ups, and conversions.
• Ensure timely and consistent follow-up with prospective customers.
• Coordinate with the Sales, Front Office, Medical, and Operations teams for lead closure and customer requirements.
• Handle customer queries professionally and provide relevant information.
• Support calling and lead-follow-up requirements for other business and marketing projects, as required.
• Achieve assigned calling, follow-up, and conversion targets.
• Provide regular updates on lead status and follow-up progress to the reporting manager.

Required Skills & Qualifications

• 3–5 years of experience in tele calling, inside sales, lead generation, customer service, or a similar role.
• Good verbal communication skills in English, Hindi, and Marathi.
• Confident, persuasive, and professional conversational skills.
• Basic proficiency in WhatsApp, MS Excel/Google Sheets, and CRM tools.
• Strong follow-up and lead management skills.
• Positive attitude, patience, and a customer-oriented approach.
• Ability to handle multiple leads and follow-ups systematically.
• Prior experience in wellness, hospitality, healthcare, Ayurveda, or lifestyle would be an advantage.

What We’re Looking For

• A confident and energetic communicator.
• Someone who is persistent and disciplined with follow-ups.
• A customer-focused individual with a positive and solution-oriented approach.
• Someone who can work independently while coordinating effectively with the wider team.
• A target-oriented professional who is committed to converting enquiries into business.

Why Join Us

• Opportunity to work with a growing wellness brand.
• Exposure to wellness, hospitality, sales, and customer engagement.
• Opportunity to develop skills in lead generation and business conversion.
• Collaborative and growth-oriented work environment.