Telecalling Executive

QHT Clinic; Gurugram District; On-site; INR 279,000 - 390,600; Full time

Benefits offered by this job

Structured training and regular coaching

Performance-linked incentives

Opportunities for transitions into other roles

Job summary

A healthcare outpatient clinic is seeking a Telecalling Executive for high-volume outbound calling and appointment scheduling. This position is essential as the first point of contact for patients, handling inquiries and follow-ups. The ideal candidate should have telecalling experience, strong communication skills in English and Hindi, and familiarity with CRM tools like Zoho or Salesforce. The role offers on-site training, performance-linked incentives, and a collaborative working environment. Full-time employment is available in Gurugram, Haryana.

Qualifications

• Prior telecalling or front-desk experience in healthcare, diagnostics, or appointment-based services is preferred.
• Clear verbal communication in English and Hindi; regional language proficiency is an advantage.

Responsibilities

• Make high-volume outbound calls to convert leads into booked appointments.
• Manage appointment scheduling and rescheduling, and confirm reminders to reduce no-shows.
• Log call outcomes, maintain call notes, and generate daily/weekly reports.

Skills

Zoho CRM

Salesforce

VoIP telephony

Outbound calling

Inbound calling

Appointment scheduling

Education

High school diploma or equivalent; diploma/graduate degree preferred

Tools

Microsoft Excel

Clinic management software

Job description

This range is provided by QHT Clinic. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Primary Title

Telecalling Executive

Industry & Sector

Healthcare — Outpatient Clinic & Patient Services (Telehealth & Front‑desk Patient Acquisition). This role focuses on converting leads, scheduling patient appointments, and supporting clinic operations via high-volume telephonic outreach across India. On-site role based in India.

About The Opportunity

Join a fast‑paced clinical setting where patient experience and timely access to care are priorities. You will be the clinic’s first point of contact for many patients — managing inbound enquiries, conducting outbound follow‑ups, and ensuring accurate appointment bookings to drive patient flow and revenue.

Role & Responsibilities

• Make high‑volume outbound calls to convert leads into booked appointments and follow up on inbound enquiries to close appointments.
• Qualify leads, capture patient details, and update records accurately in the CRM system after every interaction.
• Manage appointment scheduling and rescheduling, coordinate with clinical teams, and confirm reminders to reduce no‑shows.
• Follow approved call scripts, handle objections, and upscale queries to relevant teams.
• Log call outcomes, maintain call notes, and generate daily/weekly reports on conversions and pipeline status.
• Contribute to improvements in call scripts, patient outreach workflows, and front‑desk handovers to enhance conversion and retention.

Skills & Qualifications

Must‑Have

• Zoho CRM
• Salesforce
• VoIP telephony
• Outbound calling
• Inbound calling
• Appointment scheduling

Preferred

• Lead qualification
• Microsoft Excel
• Experience with clinic/healthcare management software (e.g., Practo, ClinicOS)

Qualifications

• High school diploma or equivalent; diploma/graduate degree preferred.
• Prior telecalling or front‑desk experience in healthcare, diagnostics, or appointment‑based services is preferred.
• Clear verbal communication in English and Hindi; regional language proficiency is an advantage.

Benefits & Culture Highlights

• Structured on‑site training and regular coaching to improve conversion and soft skills.
• Performance‑linked incentives and clear targets for earnings uplift.
• Collaborative clinic environment with opportunities to transition to patient coordination or operations roles.

Location: On‑site across India (clinic location to be confirmed).

Skills: lead qualification, appointment scheduling, salesforce

Seniority level

Associate

Employment type

Full‑time

Job function

Administrative

Industries

Medical Practices