Inside Sales Executive

Keka Technologies Private Limited; Pune District; On-site; INR 240,000 - 360,000; Full time

Job summary

Keka Technologies Private Limited in Pune seeks a Tele Sales Executive for our Marathi Online team. The role involves handling patient leads, inviting prospective patients to promotional webinars, managing webinar communication, and converting interested patients into registrations while maintaining excellent patient relationships.

Strong Marathi communication, persuasion, follow-up skills, and a target-driven mindset are essential. Freshers with good aptitude are welcome to apply.

Qualifications

• Bachelor's degree in any discipline.
• Excellent communication skills in Marathi; Hindi and English are a plus.
• 1–3 years of tele sales/inside sales or customer service experience preferred, healthcare/edtech is a plus.
• Freshers with strong communication and sales aptitude are welcome.

Responsibilities

• Handle daily leads and contact assigned leads via outbound calls.
• Invite patients to promotional webinars and manage webinar communications.
• Convert interested patients into registrations and assist with enrolment.
• Maintain CRM records and follow up with leads; ensure timely EOD reports.

Skills

Marathi language

Sales skills

Communication

Negotiation

CRM

Multitasking

Education

Bachelor's degree

Tools

WhatsApp Business

Google Meet/Zoom

Microsoft Office

Job description

Employment Type: Full-Time

Job Summary

We are seeking a motivated and target-driven Tele Sales Executive to join our Marathi Online team. The role involves handling patient leads, inviting prospective patients to promotional webinars, managing webinar communication, converting interested patients into registrations, and maintaining excellent patient relationships. The ideal candidate should possess strong communication, persuasion, and follow-up skills with a passion for achieving sales targets while delivering an exceptional patient experience.

• Receive and review daily lead data provided by the reporting manager.
• Contact all assigned leads through outbound calls.
• Understand patient concerns and introduce the organization's healthcare programs.
• Invite prospective patients to attend promotional webinars.
• Maintain a minimum 80% interested patient conversion from assigned leads.
• Save and organize potential patient contact details for follow-up.
• Create and manage WhatsApp groups for each promotional webinar.
• Add interested patients to the respective webinar groups.
• Share webinar links, patient testimonials, and promotional content regularly.
• Provide technical assistance to patients for joining webinars.
• Send timely promotional messages and reminders before webinars.
• Follow up with interested patients after webinars.
• Explain the treatment program, benefits, and enrolment process.
• Resolve patient queries and objections professionally.
• Convert interested patients into registered participants.
• Share payment details with patients.
• Collect UTR numbers and transaction IDs after payment.
• Coordinate with the reporting manager for successful enrolment confirmation.

4. Follow-up & Feedback Management

• Receive feedback leads from the reporting manager.
• Conduct follow-up calls with all interested and feedback leads.
• Address patient concerns and encourage treatment registration.
• Maintain complete follow-up records and ensure no lead is missed.
• Build long-term patient relationships through professional communication.

5. Reporting & Documentation

• Submit Daily End-of-Day (EOD) reports to the reporting manager.
• Update WhatsApp reporting groups with daily work status.
• Maintain accurate records of calls, follow-ups, registrations, and payments.
• Track pending follow-ups and ensure timely completion.
• Ensure CRM and reporting data remain accurate and updated.
• Maintain courteous, professional, and empathetic communication with patients.
• Coordinate effectively with managers and internal departments.
• Ensure quick response time and smooth patient support throughout the treatment registration journey.

Daily Work Schedule

Regular Working Days

• Receive and review assigned lead data.
• Call all assigned leads.
• Invite patients to promotional webinars.
• Create and manage webinar WhatsApp groups.
• Share webinar links, testimonials, and promotional messages.
• Provide technical support for webinar participation.
• Conduct follow-up and feedback calls.
• Submit Daily EOD Report.
• Send individual promotional messages to patients.
• Share reminders in webinar WhatsApp groups.
• Manage WhatsApp group administration.
• Provide webinar joining support before the session.
• Assist patients with treatment registration after the webinar.
• Conduct feedback and interested patient follow-up calls.
• Submit Daily EOD Report.

Key Performance Indicators (KPIs)

Daily Calling

• 100% assigned lead calling completion.
• Feedback and follow-up calls completed as scheduled.
• Timely creation and management of WhatsApp groups.
• Webinar links and patient testimonials shared on schedule.
• Technical support provided to patients.
• Promotional messages delivered within defined timelines.
• Treatment registration conversion.
• Payment follow-up completion.
• UTR number and transaction ID collection.

Reporting

• Daily End-of-Day (EOD) report submission.
• WhatsApp reporting updates completed.
• Daily task completion tracking.
• Pending follow-up management.

Communication

• Professional patient communication.
• Timely query resolution.
• Strong patient relationship management.
• Effective team coordination and response time.
• Excellent verbal communication skills (Marathi is mandatory; Hindi and English preferred).
• Strong convincing and negotiation skills.
• Sales and closing abilities.
• Active listening and empathy.
• Objection handling and problem-solving skills.
• Customer-focused approach.
• Good computer skills and familiarity with CRM systems.
• Knowledge of WhatsApp Business, Google Meet/Zoom, and Microsoft Office.
• Ability to multitask and manage time effectively.
• Target-oriented mindset with a positive attitude.

Educational Qualification

• Bachelor's degree in any discipline.
• Additional certification in Sales, Customer Service, or Healthcare will be an advantage.

Experience

• 1–3 years of experience in Tele Sales, Tele calling, Inside Sales, Customer Service, Healthcare, Wellness, or EdTech.
• Freshers with excellent communication skills and a strong sales aptitude may also apply.

Why Join Us?

• Opportunity to work with a leading healthcare and wellness organization.
• Attractive salary with performance-based incentives.
• Professional growth and career advancement opportunities.
• Supportive and collaborative work culture.
• Opportunity to positively impact patients by helping them begin their journey toward better health.