Tele Caller Executive

Pravaayu Healthcare; Thane; Remote; INR 240,000 - 420,000; Full time

Job summary

Pravaayu Healthcare is seeking Tele-Consultants who will act as the first contact for potential patients. You will understand patient needs, describe clinic services, and book appointments.

Strong communication, empathy and a patient-first mindset are essential. Responsibilities include consulting with patients, scheduling visits, explaining services, following up to reduce no-shows, and maintaining CRM records.

Qualifications

• Strong communication, interpersonal and problem-solving abilities.
• Fluent in Hindi, English, Marathi or Gujarati.

Responsibilities

• Understand patient health concerns and explain clinic services.
• Schedule appointments based on availability and patient needs.
• Explain clinic services and answer related inquiries.
• Follow up with patients to confirm appointments and reduce no-shows.
• Maintain accurate records in the CRM system.
• Meet performance targets related to appointments and engagement.
• Collect patient feedback to improve service delivery.

Skills

Communication

Empathy

Scheduling

Problem-solving

Interpersonal skills

Education

Any graduate

Tools

CRM software

Phone systems

Job description

We are hiring Tele-Consultants who will serve as the first point of contact for potential patients. Your role will involve understanding patient needs, explaining clinic services, and scheduling appointments. Excellent communication skills, empathy, and a patient-first mindset are essential.

Key Responsibilities:

• Consult with patients to understand health concerns.
• Schedule appointments based on availability and patient needs.
• Explain clinic services and answer related inquiries.
• Follow up with patients to confirm appointments and reduce no-shows.
• Maintain accurate records in the CRM system.
• Meet performance targets related to appointments and engagement.
• Collect patient feedback to improve service delivery.

Eligibility:

• Any graduate; freshers are welcome.
• Candidates with a background in healthcare or dietetics are encouraged to apply.**
• Strong communication, interpersonal, and problem-solving skills.
• Fluent in Hindi, English, Marathi, or Gujarati.
• Comfortable using phone systems and CRM software.