Health Counsellor (Telesales)

Time Hack Consulting; Bengaluru; On-site; INR 420,000 - 600,000; Full time

Job summary

Time Hack Consulting is seeking a Healthcare Counsellor in Bengaluru to drive telesales for health plans. You will contact prospective members by phone to understand health coverage needs, explain plan benefits, and guide them to the right plan while closing the sale.

You will handle inbound and outbound calls, maintain CRM records, and stay updated on plan details and pricing. Strong English/Hindi communication and a consultative sales approach are essential.

Qualifications

• 3–6 years of telesales experience, ideally in health insurance or healthcare services.
• Proven track record of hitting call and revenue targets in a target-driven environment.
• Strong spoken English and Hindi with rapport building over the phone.
• Familiar with CRM/dialer tools and reporting in MS Office/Google Sheets.

Responsibilities

• Handle inbound leads and make outbound calls to prospective members exploring their needs.
• Explain plan tiers, OPD wallet benefits, and pricing clearly to consult, not just pitch.
• Convert qualified leads into activated members in a call-to-close cycle.
• Maintain daily call and conversion targets; log interactions and outcomes in CRM.
• Address objections and plan comparisons; escalate complex cases when needed.
• Follow up with warm prospects through decision cycle without being pushy.

Skills

Telesales

Bilingual English/Hindi

CRM proficiency

Health insurance domain knowledge

Tools

CRM software

Dialer tools

MS Office/Google Sheets

Job description

The Role

As a Healthcare Counsellor, you will be the first point of contact for prospective members exploring the Product, understanding their health and family coverage needs over the phone, explaining plan benefits clearly, and guiding them to the right plan and closing the sale. This is a consultative telesales role that blends outbound/inbound calling with genuine health-need counselling.

Key Responsibilities

• Handle inbound leads and make outbound calls to prospective members, understanding their household health coverage needs.
• Explain plan tiers (Essential / Pro / Advance), OPD wallet benefits, and pricing clearly and accurately — consult, don't just pitch.
• Convert qualified leads into activated members, owning the call-to-close cycle end-to-end.
• Maintain daily call and conversion targets; log every interaction and outcome in the CRM.
• Handle objections and plan-comparison questions confidently; escalation complex cases where needed.
• Follow up with warm/interested prospects through the decision cycle without being pushy.
• Stay current on plan details, network partners, and competitor OPD/health-plan offerings.

What We're Looking For

• 3–6 years of telesales/telecalling experience, ideally in health insurance, general insurance, healthcare services, or fitness/wellness industry.
• Proven track record of hitting call and conversion/revenue targets in a target-driven phone sales environment.
• Strong spoken communication in English and Hindi (additional regional language is a plus); ability to build trust quickly over a call.
• Comfortable explaining benefit structures, sub-limits, and pricing without sounding scripted.
• High ownership, resilience to rejection, and a consultative rather than purely transactional selling style.
• Basic comfort with CRM/dialer tools and MS Office/Google Sheets for reporting.

Skills: healthcare,sales,cold calling