Telesales Executive

Keekoo Hospitality Pvt Ltd; Nashik District; On-site; INR 260,000 - 400,000; Full time

Job summary

A luxury hospitality company in Nashik District, Maharashtra is looking for a customer-focused professional to handle inquiries and ensure exceptional guest experiences. The ideal candidate will have 2–3 years of telecalling or customer service experience and will possess strong communication skills in English and Hindi. Responsibilities include converting inquiries into bookings, resolving client queries, and identifying upselling opportunities. This role demands a positive, goal-oriented mindset and excellent interpersonal skills.

Qualifications

• 2–3 years of experience in telecalling, telesales, or customer service in the hospitality industry.
• Experience with premium service brands is a plus.
• Strong communication skills in English and Hindi.
• Goal-oriented and target-driven with a strong sales mindset.
• Confident communicator with voice as a key professional strength.

Responsibilities

• Follow up on leads to convert inquiries into bookings.
• Provide professional communication with guests and resolve queries.
• Coordinate with teams to ensure effective issue resolution.
• Identify opportunities for upselling and enhance guest value.

Skills

Telecalling

Customer service

Upselling

Client communication

Persuasion

Goal-oriented

English

Hindi

Job description

Keekoo Hospitality Pvt Ltd believes in delivering more than just a place to stay, crafting unique and thoughtful accommodation experiences. Located amidst nature's most pristine settings, Keekoo properties offer unparalleled luxury, eco-conscious designs, and breathtaking landscapes. Our mission is to create a rejuvenating and inspiring experience that allows guests to reconnect with nature while enjoying exceptional hospitality.

Role Description

1. Inquiry Handling & Conversion

• Proactively follow up on leads with a can-do attitude to convert inquiries into confirmed bookings.
• Consistently work towards achieving and exceeding conversion and revenue targets.
• Maintain accurate records of all guest interactions and lead progress.

2. Client Communication & Query Resolution

• Communicate confidently and professionally with guests, using voice clarity and persuasion as a key strength.
• Provide prompt, accurate, and satisfactory responses to guest queries.
• Build trust and rapport with potential clients through positive, people-centric communication.
• Maintain and update the sales tracker with all lead statuses.
• Ensure timely follow-ups at every stage of the conversion journey.
• Take ownership to identify and close gaps or delays in the sales pipeline.
• Handle guest concerns or booking/software-related issues calmly and professionally.
• Coordinate with internal teams to ensure quick and effective issue resolution.
• Engage guests with warmth, confidence, and empathy on every call.
• Deliver a consistently high standard of customer service.
• Log call details, outcomes, and follow-up actions systematically.

6. Upselling & Cross-Selling

• Actively identify opportunities to upsell higher room categories, packages, and add-on services.
• Tailor recommendations based on guest needs and preferences.
• Demonstrate a passion for selling and closing deals while enhancing guest value.
• 2–3 years of experience in telecalling, telesales, or customer service (hospitality/service sector preferred).
• Prior experience with premium service brands (e.g., American Express) is an added advantage.
• Strong communication skills in English and Hindi.
• Goal-oriented and target-driven with a strong sales mindset.
• Confident communicator who considers their voice as a key professional strength.
• A people’s person who enjoys interaction, persuasion, and relationship-building.
• Demonstrates a positive, can-do attitude and resilience.