Telecalling Executive

Nextgen Business Support Services; North 24 Parganas District; On-site; INR 300,000 - 480,000; Full time

Job summary

Nextgen Business Support Services is seeking a Telesales Executive responsible for generating leads, contacting prospective customers, explaining products and services, and converting prospects into customers.

The ideal candidate will possess excellent communication, a positive attitude, and a strong target-oriented mindset, with the ability to handle customer queries and follow up diligently. Freshers with good communication and convincing skills may also apply.

Qualifications

• Graduate in any discipline preferred.
• 2 years of experience in telesales, telecalling, inside sales, or customer service.
• Freshers with good communication and convincing skills may also apply.
• Candidates comfortable with making outbound calls will be preferred.

Responsibilities

• Make outbound calls to prospective and existing customers.
• Generate and qualify leads through telephone calls.
• Explain company products/services clearly and effectively.
• Understand customer requirements and recommend suitable solutions.
• Follow up regularly with interested prospects.
• Convert leads into sales and achieve monthly targets.
• Handle customer queries and resolve basic concerns professionally.
• Maintain accurate records of calls, leads, follow-ups, and sales in the CRM.
• Build and maintain positive relationships with customers.
• Coordinate with the sales and operations teams.
• Prepare daily and weekly sales reports.
• Follow up on pending orders/payments wherever required.

Skills

Verbal communication

Negotiation

Lead generation

CRM knowledge

Target oriented

Education

Graduate in any discipline

Tools

CRM software

MS Office

Job description

English Communication is mandatory

Job Summary

We are looking for a Telesales Executive who will be responsible for generating leads, contacting potential customers, explaining products/services, handling customer queries, and converting prospects into customers. The ideal candidate should have excellent communication skills, a positive attitude, and a strong target-oriented approach.

Key Responsibilities

• Make outbound calls to prospective and existing customers.
• Generate and qualify leads through telephone calls.
• Explain company products/services clearly and effectively.
• Understand customer requirements and recommend suitable solutions.
• Follow up regularly with interested prospects.
• Convert leads into successful sales and achieve monthly targets.
• Handle customer queries and resolve basic concerns professionally.
• Maintain accurate records of calls, leads, follow-ups, and sales in the CRM.
• Build and maintain positive relationships with customers.
• Coordinate with the sales and operations teams.
• Prepare daily and weekly sales reports.
• Follow up on pending orders/payments wherever required.

KRA / KPI

• Number of outbound calls made
• Qualified leads generated
• Lead-to-conversion ratio
• Monthly sales/revenue achievement
• Follow-up effectiveness
• Customer engagement and retention
• CRM/data accuracy
• Achievement of assigned sales targets
• Daily productivity and call quality

Required Skills

• Excellent verbal communication skills
• Strong convincing and negotiation abilities
• Good listening and interpersonal skills
• Target-oriented and self-motivated
• Ability to handle rejection and work under pressure
• Basic knowledge of MS Office and CRM software
• Good follow-up and relationship-building skills
• Professional and positive attitude

Eligibility Criteria

• Graduate in any discipline preferred.
• 02 years of experience in telesales, telecalling, inside sales, or customer service.
• Freshers with good communication and convincing skills may also apply.
• Candidates comfortable with making outbound calls will be preferred.

Key Competencies

Communication | Customer Focus | Persuasion | Negotiation | Result Orientation | Follow-up | Teamwork | Accountability | Time Management | Positive Attitude