Telecalling Executive

VKGK Group; Rajasthan; On-site; INR 120,000 - 210,000; Full time

Job summary

VKGK Group in Rajasthan is seeking a confident Telecaller to connect with prospective customers, understand requirements, generate site visit opportunities, and maintain regular follow-ups with leads. You will speak in Hindi and English, capture key details, and coordinate with the sales team to convert interest into visits.

The role emphasizes polite, professional communication, CRM updates, and meeting calling targets while safeguarding pricing information and ensuring accurate lead data for

Qualifications

• Excellent verbal communication in Hindi and English.
• Ability to understand customer requirements and document details clearly.
• Ability to maintain professional demeanor on calls.
• Freshers welcome with good communication.

Responsibilities

• Call prospective customers from provided leads and present projects professionally.
• Capture customer name, location, property requirements, configuration and budget.
• Explain project details clearly without commitments.
• Qualify leads and focus on converting to site visits.
• Schedule and coordinate site visits.
• Follow up via calls and WhatsApp as needed.
• Record outcomes and update CRM.
• Coordinate with the sales team and provide lead information.
• Ensure timely follow-ups on active leads.
• Maintain professional, customer-friendly interactions and achieve targets.

Skills

Verbal communication

Hindi & English fluency

Persuasive communication

Follow-up skills

CRM basics

MS Office basics

Self-motivated

Tools

MS Office

CRM tools

Job description

Role Overview

We are looking for a confident and enthusiastic Telecaller to connect with prospective customers, understand their requirements, generate site visit opportunities, and maintain regular follow-ups with leads.

Key Responsibilities

• Call prospective customers from provided leads and introduce the project professionally.


• Understand the customer's name, location, property requirement, preferred configuration and budget.


• Explain the project, location and key offerings clearly without making misleading commitments.


• Qualify leads based on customer requirements and interest level.


• Focus on converting genuine leads into site visits.


• Schedule and coordinate site visits with interested customers.


• Follow up with leads through calls and WhatsApp as required.


• Maintain accurate and updated customer information in the CRM.


• Record call outcomes, customer requirements and follow-up dates.


• Coordinate with the sales team and provide relevant lead information.


• Ensure timely follow-ups on all active and interested leads.


• Maintain a professional and customer-friendly approach throughout the interaction.


• Achieve assigned calling, follow-up and site visit targets.

Customer Interaction Guidelines

• Do not discuss or negotiate pricing beyond the information approved by the company.


• First understand the customer's requirement before giving project details.


• Try to generate a site visit wherever the customer shows genuine interest.


• Be polite, patient and professional during every call.


• Never provide false information or make unauthorized commitments.

Required Skills

• Excellent verbal communication skills.


• Good Hindi and English communication.


• Confident and persuasive personality.


• Strong follow-up and relationship-building skills.


• Basic knowledge of MS Office/CRM tools.


• Ability to handle customer queries and objections professionally.


• Target-oriented and self-motivated approach.

Preferred Candidate

• Prior experience in real estate telecalling, sales or customer handling will be an advantage.


• Freshers with strong communication and a positive attitude are welcome.

Key Performance Indicators

• Number of quality calls made.


• Qualified leads generated.


• Follow-up completion.


• Site visits scheduled.


• Lead-to-site-visit conversion.


• CRM accuracy and timely updates.


• Achievement of assigned targets.