Telecalling Executive

Intellea; Chennai; On-site; INR 180,000 - 240,000; Full time

Job summary

Intellea in Chennai, India invites applications for telecalling/inside sales roles. The position involves outbound calls to prospective students and parents, explaining courses and benefits, and mapping each student’s background and goals.

You will follow up with interested leads and schedule counselling with the Academic Counselling team. Ideal candidates have 0-3 years in telecalling or lead gen, fluent in Tamil and English, with a confident phone presence.

Qualifications

• 0-3 years in telecalling/inside sales or lead gen.
• Good spoken Tamil and English.
• Clear, confident, polite phone voice.
• Good listening, follow-up, and time management.
• Basic computer knowledge (MS Office / Google Workspace); CRM training will be given.
• Willing to work towards daily and monthly targets.

Responsibilities

• Make outbound calls to prospective students and parents.
• Explain Intellea's courses and programs clearly.
• Understand each student's education background, interests and career goals.
• Follow up regularly with interested and pending leads.
• Schedule counselling calls or meetings with the Academic Counselling team.
• Handle incoming enquiries and pass detailed academic questions to the right team.
• Update lead status, call outcomes and follow-up dates in the CRM.
• Maintain daily call records and achieve calling and appointment targets.
• Coordinate with the Counselling, Sales and Operations teams for smooth lead handover.

Skills

Telecalling

Customer communication

Time management

Tamil English fluency

Tools

CRM

Job description

Roles & Responsibilities

• Make outbound calls to prospective students and parents and introduce Intellea's courses and programs
• Understand each student's education background, interests and career goals to identify interested prospects
• Explain course details, benefits and learning format clearly
• Follow up regularly with interested and pending leads
• Schedule counselling calls or meetings with the Academic Counselling team
• Handle incoming enquiries and pass detailed academic questions to the right team
• Update lead status, call outcomes and follow-up dates in the CRM
• Maintain daily call records and achieve calling and appointment targets
• Coordinate with the Counselling, Sales and Operations teams for smooth lead handover

Skills & Requirements

• Candidates with 0-3 years of experience in telecalling, inside sales, customer support or lead generation can apply (training will be provided)
• Good spoken communication in Tamil and English
• Clear, confident and polite voice on phone calls
• Good listening, follow-up and time-management skills
• Basic computer knowledge (MS Office / Google Workspace); CRM training will be given
• Willing to work towards daily and monthly targets