Telecaller (Sales)

Vijayshekharacademy; Mumbai; On-site; INR 450,000 - 650,000; Full time

Job summary

An educational institution in Mumbai seeks a candidate for telephonic counselling and admission conversions. Responsibilities include managing student and parent inquiries, providing detailed course information, and achieving admission targets. The ideal applicant should possess strong communication and sales skills, ensuring a positive experience for all prospective students. This role requires proactive lead management, accurate data tracking, and collaboration with the counselling team to optimize admissions.

Qualifications

• Proven skills in communication and sales with a customer-centric approach.
• Familiarity with CRM and lead management systems.
• Experience in handling educational counselling is a plus.

Responsibilities

• Manage inbound and outbound calls to students and parents.
• Provide accurate information about courses and enrollments.
• Convert leads into admissions while achieving set targets.

Skills

Communication & Sales skills

Sales & Lead Management

Counselling & Customer Handling

Job description

Key Skills: Communication & Sales skills, Sales & Lead Management, Counselling & Customer Handling

Opening : 10

Roles and Responsibilities:

1. Lead Handling & Telephonic Counselling

• Handle inbound and outbound calls from student and parent leads.
• Provide accurate information about courses, batches, fees, and results.
• Understand student academic background and exam goals.
• Counsel students/parents and recommend suitable courses.
• Maintain high-quality call standards and professionalism.
• Convert leads into confirmed admissions as per targets.
• Achieve daily, weekly, and monthly admission and revenue goals.
• Explain fee structures, discounts, and payment options clearly.
• Follow sales scripts while maintaining personalization.
• Support walk-in counselling conversions when required.
• Ensure timely follow-ups via calls, WhatsApp, and SMS.
• Update lead status accurately in CRM/lead management systems.
• Track warm, hot, and cold leads systematically.

4. Coordination with Counselling & Operations Team

• Coordinate with academic counsellors for complex cases.
• Schedule demo classes, counselling sessions, and campus visits.
• Share daily lead and conversion updates with the team.

5. Customer Experience & Relationship Building

• Build trust and rapport with students and parents.
• Handle objections, concerns, and basic grievances politely.
• Ensure a positive first impression of the institute.

6. Reporting & MIS

• Prepare daily call, follow-up, and conversion reports.
• Maintain accurate sales and admission data.
• Analyze reasons for non-conversion and drop-offs.
• Share insights to improve sales strategies.

7. Compliance & Ethics

• Follow institute sales policies and ethical counselling practices.
• Avoid misrepresentation of results or commitments.
• Ensure confidentiality of student and lead data.
• Adhere to call timing, scripts, and communication guidelines. CTC: Best in the market.