Executive - Tele caller

Eagle Fleet Services LLC; Coimbatore District; On-site; INR 167,000 - 312,000; Full time

Job summary

Eagle Fleet Services LLC in Coimbatore (Tamil Nadu) is hiring a Telecalling Executive to promote services to customers and vendors. The role involves handling inbound inquiries, generating leads, and maintaining regular follow-ups with clients and vendors.

The ideal candidate will be fluent in Tamil with strong communication skills, basic computer proficiency, and experience using CRM tools and MS Excel. Prior telecalling or customer service experience is preferred. Male candidates are favored.

Qualifications

• Fluent Tamil is mandatory.
• Good verbal communication and interpersonal skills.
• Basic computer proficiency.
• Familiarity with CRM tools, MS Excel, and spreadsheets.
• Good follow-up and customer-handling skills.
• Ability to maintain accurate records and manage multiple calls/follow-ups.
• Target-oriented, proactive, and customer-focused approach.
• Ability to work independently and as part of a team.

Responsibilities

• Make outbound calls to prospective customers and vendors to promote company services.
• Handle inbound calls and respond to customer queries professionally.
• Generate and follow up on leads through telephone calls.
• Explain services, offers, and relevant information clearly to customers.
• Maintain regular follow-ups with prospective and existing customers.
• Address customer concerns and coordinate with the concerned teams for resolution.
• Record call details, follow-up status, and customer feedback accurately.
• Achieve assigned call, lead generation, and follow-up targets.
• Perform other telecalling and customer-support-related activities as assigned.

Skills

Tamil fluency

Verbal communication

Interpersonal skills

Multi-tasking

Education

Graduate degree

Tools

CRM software

MS Excel

Job description

• Make outbound calls to prospective customers and vendors to promote company services.
• Handle inbound calls and respond to customer queries professionally.
• Generate and follow up on leads through telephone calls.
• Explain services, offers, and relevant information clearly to customers.
• Maintain regular follow-ups with prospective and existing customers.
• Address customer concerns and coordinate with the concerned teams for resolution.
• Maintain and update customer and lead information in CRM systems, spreadsheets, or Excel.
• Maintain good relationships with vendors and customers through regular communication.
• Record call details, follow-up status, and customer feedback accurately.
• Achieve assigned call, lead generation, and follow-up targets.
• Perform other telecalling and customer-support-related activities as assigned.

Job Specification

Education

• Graduate in any discipline.

Experience

• Minimum 1 year of experience in telecalling, customer service, telesales, or a related role.
• Prior experience in customer service or telecalling will be an added advantage.
• Preferably Male candidate

Skills & Competencies

• Fluency in Tamil is mandatory.
• Good verbal communication and interpersonal skills.
• Basic computer proficiency.
• Familiarity with CRM tools, MS Excel, and spreadsheets.
• Good follow-up and customer-handling skills.
• Ability to maintain accurate records and manage multiple calls/follow-ups.
• Target-oriented, proactive, and customer-focused approach.
• Ability to work effectively both independently and as part of a team.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.