Telecaller / Telecalling Executive

Asia Pacific Institute of Management (AIM); New Delhi; On-site; INR 167,000 - 257,000; Full time

Job summary

Asia Pacific Institute of Management (AIM) in Delhi is seeking an admissions counsellor to drive outbound calls, counsel on programmes, eligibility, fees, and admissions procedures. You will qualify leads, follow up, and manage CRM records while sharing brochures via WhatsApp and email.

Collaborate with the admissions team to ensure a smooth journey for applicants. Fresh graduates with strong communication in Hindi and English are encouraged.

Qualifications

• Graduate in any discipline; freshers with strong communication skills may apply.
• 03 years of experience in telecalling, telesales, customer service, or admissions counselling.
• Excellent verbal communication skills in Hindi and English.
• Confident, persuasive, and comfortable speaking with students and parents.
• Ability to handle objections, answer queries, and build rapport with prospective students.
• Basic knowledge of MS Excel, CRM software, and WhatsApp communication.
• Strong follow-up discipline, attention to detail, and a results-oriented approach.
• Prior experience in education admissions, MBA/PGDM admissions advantageous.

Responsibilities

• Lead calling: Make outbound calls to prospective students from digital campaigns and portals.
• Student counselling: Provide programme information, eligibility, fees, scholarships, and admissions procedures.
• Lead qualification: Assess educational background and aspirations to identify applicants.
• Follow-ups & conversion: Regularly follow up to drive applications and interviews.
• CRM management: Maintain accurate records of calls, leads, and follow-ups in the CRM.
• WhatsApp & email: Share brochures, admission links, and updates with prospects.
• Admissions coordination: Collaborate with admissions team for smooth journeys.
• Performance targets: Meet daily calling, engagement, and application-generation goals.

Skills

Telecalling

Telesales

Customer service

Admissions counselling

Hindi & English communication

Rapport building

Objection handling

Education

Graduation in any discipline

Tools

CRM software

MS Excel

WhatsApp communication

Job description

Role & responsibilities

• Lead Calling: Make outbound calls to prospective students who have expressed interest through digital campaigns, website enquiries, education portals, and other lead-generation channels.
• Student Counselling: Provide accurate information about programmes, eligibility criteria, admission procedures, fees, scholarships, placements, and campus facilities.
• Lead Qualification: Understand students' educational backgrounds, career aspirations, and programme preferences to identify potential applicants.
• Follow-ups & Conversion: Conduct regular follow-ups with interested candidates and encourage them to complete applications, attend counselling sessions, and participate in admission interviews.
• CRM Management: Maintain accurate and updated records of calls, student interactions, lead status, and follow-up activities in the institute's CRM system.
• WhatsApp & Email Communication: Share programme brochures, admission information, application links, and relevant updates with prospective students.
• Admissions Coordination: Work closely with admissions counsellors and the admissions team to facilitate a smooth student admission journey.
• Performance Targets: Achieve daily calling, lead engagement, follow-up, and application-generation targets.

Preferred candidate profile

• Graduate in any discipline; freshers with strong communication skills may apply.
• 03 years of experience in telecalling, telesales, customer service, or admissions counselling.
• Excellent verbal communication skills in Hindi and English.
• Confident, persuasive, and comfortable speaking with students and parents.
• Ability to handle objections, answer queries, and build rapport with prospective students.
• Basic knowledge of MS Excel, CRM software, and WhatsApp communication.
• Strong follow-up discipline, attention to detail, and a results-oriented approach.
• Prior experience in education admissions, particularly MBA/PGDM admissions, will be an added advantage.