Telecalling Executive

Prathyusha; Tamil Nadu; On-site; INR 180,000 - 300,000; Full time

Job summary

Prathyusha Engineering College seeks an energetic Telecalling Executive to engage prospective students and parents, share details about engineering programmes, and generate admission leads. You will handle outbound and inbound calls, follow up consistently, and support the admissions team to meet enrolment targets.

The role requires 5+ years of telecalling or customer service experience, preferably in education, with fluency in Tamil and English.

Qualifications

• Any Bachelor’s degree (B.Com/BBA/B.Sc/B.A. or equivalent) or higher secondary with relevant experience.
• 5+ years of telecalling, tele-sales, or customer service experience, preferably in education/admissions.

Responsibilities

• Make outbound calls to prospective students and parents using provided lead data.
• Handle inbound enquiries about courses, eligibility, fees, scholarships, hostel, transport, and placements.
• Explain college strengths and admission processes clearly and courteously.
• Follow up with leads via calls, WhatsApp, SMS, and email until handover or conversion.
• Schedule campus visits and counselling sessions with the Admission Counsellor.
• Update CRM/Excel with lead status, outcomes, and follow-up dates daily.
• Achieve daily and monthly targets for calls, qualified leads, and campus visits.

Skills

Tamil fluency

English communication

Phone etiquette

CRM familiarity

MS Excel

Team player

Time management

Education

Bachelor's degree or equivalent

Higher Secondary with relevant experience

Tools

MS Excel

CRM tools

MS Word

Job description

Job description

Role: Telecalling Executive

Institution: Prathyusha Engineering College (An Autonomous Institution)

Department: Admissions & Marketing

Experience Required: 5+ Years

Employment Type: Full-time

Job Summary

We are looking for an energetic and articulate Telecalling Executive to reach out to prospective students and parents, share information about our engineering programmes, and generate quality admission leads. The role involves making outbound calls, handling inbound enquiries, and following up consistently to support the admissions team in achieving enrolment targets.

Key Responsibilities

• Make outbound calls to prospective students and parents using the lead database provided.
• Attend inbound calls and respond to enquiries about courses, eligibility, fees, scholarships, hostel, transport, and placements.
• Explain the colleges strengths, facilities, and admission process clearly and courteously.
• Follow up with interested leads through calls, WhatsApp, SMS, and email until they are handed over to the counsellor or converted.
• Schedule campus visits, counselling sessions, and meetings with the Admission Counsellor.
• Update lead status, call outcomes, and follow-up dates in the CRM or Excel sheets daily.
• Achieve the daily and monthly targets for calls, qualified leads, and campus visits.
• Share feedback from students and parents with the admissions team to improve outreach.
• Support admission drives, events, and campaigns with calling and coordination.
• Maintain confidentiality of student and parent data.
• Required Qualifications
• Any Bachelors degree (B.Com/BBA/B.Sc/B.A. or equivalent); Higher Secondary with relevant experience may also be considered.
• 5+ Years experience in telecalling, tele-sales, or customer service, preferably in education or admissions.

Skills & Competencies

• Clear, confident, and pleasant telephone communication in Tamil and English (Telugu/Hindi is an added advantage).
• Good listening, persuasion, and objection-handling skills.
• Basic computer skills, including MS Excel, Word, and email.
• Familiarity with CRM tools is an advantage.
• Ability to make a high volume of calls with patience and a positive attitude.
• Strong follow-up discipline and time management.
• Target-oriented, with a team-player mindset.

Experience

• Telemarketing: 5 years (Preferred)

Work Location

In person