Tele Caller Executive

Offenso Hackers Academy; Kerala; On-site; INR 167,000 - 190,000; Full time

Benefits offered by this job

Cell phone reimbursement

Internet reimbursement

Job summary

Offenso Hackers Academy in Kochi, Kerala seeks a Telecaller to reach out to prospective students, share information about programs, and support lead follow-up. This entry-level role focuses on outbound calls, enquiries, and accurate lead records.

You will coordinate with counselling and admissions teams, meet call targets, handle incoming inquiries, and maintain clean records. Freshers with good communication are encouraged to apply for this in-person, full-time position.

Qualifications

• Strong verbal communication and interpersonal skills.
• Ability to communicate clearly and professionally over the phone.
• Basic computer knowledge and ability to maintain records.
• Good listening and follow-up skills.
• Ability to work with targets and manage multiple leads.

Responsibilities

• Make outbound calls to prospective students and customers from assigned leads.
• Respond to enquiries and provide accurate information about courses, programs, and services.
• Understand the requirements and interests of prospective students and provide relevant information.
• Follow up with leads through calls and other approved communication channels.
• Schedule counselling sessions, meetings, or appointments when required.
• Maintain accurate records of calls, enquiries, follow-ups, and lead status.
• Coordinate with the counselling, admissions, and business development teams for further follow-up.
• Handle incoming calls and enquiries professionally.
• Meet assigned call and follow-up targets.
• Share regular updates on lead status and follow-up activities with the reporting manager.

Skills

Verbal Communication

Telecalling

Customer Interaction

Lead Follow-up

Active Listening

Basic Computer Skills

Record Keeping

Time Management

Job description

Telecaller

Job Summary

We are looking for a Telecaller to communicate with prospective students and customers, provide information about our programs and services, and support the lead follow-up process. The role involves making outbound calls, handling enquiries, maintaining lead records, and coordinating with the relevant teams.

Responsibilities

• Make outbound calls to prospective students and customers from assigned leads.
• Respond to enquiries and provide accurate information about courses, programs, and services.
• Understand the requirements and interests of prospective students and provide relevant information.
• Follow up with leads through calls and other approved communication channels.
• Schedule counselling sessions, meetings, or appointments when required.
• Maintain accurate records of calls, enquiries, follow-ups, and lead status.
• Coordinate with the counselling, admissions, and business development teams for further follow-up.
• Handle incoming calls and enquiries professionally.
• Meet assigned call and follow-up targets.
• Share regular updates on lead status and follow-up activities with the reporting manager.

Requirements

• Good verbal communication and interpersonal skills.
• Ability to communicate clearly and professionally over the phone.
• Basic computer knowledge and ability to maintain records.
• Good listening and follow-up skills.
• Ability to work with targets and manage multiple leads.
• Previous experience in telecalling, customer support, inside sales, or a related role is an advantage.
• Freshers with good communication skills may also apply.

Skills

• Verbal Communication
• Telecalling
• Customer Interaction
• Lead Follow-up
• Active Listening
• Basic Computer Skills
• Record Keeping
• Time Management

Job Type: Full-time

Work Location: Kochi, Kerala

Experience: 0-1 years

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Work Location: In person