TeleCalling

MALAKAR SALES & MARKETING PRIVATE LIMITED; South East Delhi; On-site; INR 167,000 - 279,000; Full time

Job summary

MALAKAR SALES & MARKETING PRIVATE LIMITED is a growing sales and marketing organization based in New Delhi, India. We are hiring a TeleCaller for our on-site role in South East Delhi to engage customers, explain products, and maintain accurate call records.

The role emphasizes professional communication, CRM usage, and adherence to scripts to meet sales targets. The ideal candidate will have strong English and local language skills, basic computer literacy, and a customer-focused attitude.

Responsibilities

• Make outbound calls to potential and existing customers.
• Explain products or services and answer basic queries.
• Maintain call records and update customer information in CRM.
• Follow up on leads to support sales targets.
• Coordinate with the sales team and share customer feedback.
• Adhere to calling scripts and company guidelines.

Skills

Verbal communication

CRM usage

Organizational skills

Customer focus

Telecalling

Education

High school education

Commerce/Marketing degree advantageous

Job description

Company Description

MALAKAR SALES & MARKETING PRIVATE LIMITED is a growing sales and marketing organization headquartered in New Delhi, India. The company operates from Jhande Walan and serves clients across diverse sectors, focusing on effective promotion and customer outreach. It is committed to professional customer interactions, consistent service quality, and measurable sales results. Prospective team members can expect a structured work environment with opportunities to learn core sales and communication skills.

Role Description

This is a full-time, on-site TeleCalling role based in South East Delhi. The TeleCaller will be responsible for making outbound calls to potential and existing customers, explaining products or services, and answering basic queries. Daily activities include maintaining call records, updating customer information in the system, and following up on leads to support sales targets. The role also involves coordinating with the sales team, sharing customer feedback, and adhering to calling scripts and company guidelines to ensure professional communication.

Qualifications

• Strong verbal communication skills in English and local languages, with clear and polite telephone manners.
• Ability to understand customer needs, respond appropriately, and build rapport over the phone.
• Basic computer literacy, including data entry and using CRM or call-tracking tools.
• Organizational skills to manage call volumes, follow-up schedules, and accurate documentation.
• Customer-focused attitude, patience, and resilience when handling objections or high call loads.
• Previous experience in telecalling, telesales, or customer service is preferred but not mandatory.
• Minimum high school education; higher qualifications in commerce, marketing, or related fields are an advantage.
• Willingness to work on-site in South East Delhi and adhere to company processes and performance goals.