Telecaller

Espangle Consulting; Gurugram District; On-site; INR 180,000 - 300,000; Full time

Job summary

Espangle Consulting in Gurugram, Haryana invites applications for a Telecalling role to reach out to potential clients, explain products/services, and generate meetings and demos for the sales team.

The role involves maintaining CRM records, achieving daily to monthly targets, and providing excellent customer service. Freshers with good communication are welcome to apply.

Qualifications

• 2-5 years of experience in Telecalling.
• Freshers with good communication skills can apply.
• Basic knowledge of CRM and MS Office.

Responsibilities

• Make outbound calls to prospective and potential clients.
• Introduce and explain the companys products/services and generate interest.
• Schedule meetings, demos, and follow-ups for the sales team.
• Maintain accurate call records, lead status, and follow-up details.
• Update and manage customer information in the CRM system.
• Achieve daily, weekly, and monthly call and conversion targets.
• Handle basic customer queries professionally and provide relevant information.
• Follow up consistently with leads to support lead conversion and sales closure.
• Coordinate with the sales team to ensure smooth handover of qualified leads.
• Maintain professional communication and a positive customer experience.

Skills

Excellent communication

Interpersonal skills

Target oriented

Follow-up skills

Education

High School / Diploma

Tools

CRM

MS Office

Job description

Role & responsibilities

• Make outbound calls to prospective and potential clients.
• Introduce and explain the companys products/services and generate interest.
• Schedule meetings, demos, and follow-ups for the sales team.
• Maintain accurate call records, lead status, and follow-up details.
• Update and manage customer information in the CRM system.
• Achieve daily, weekly, and monthly call and conversion targets.
• Handle basic customer queries professionally and provide relevant information.
• Follow up consistently with leads to support lead conversion and sales closure.
• Coordinate with the sales team to ensure smooth handover of qualified leads.
• Maintain professional communication and a positive customer experience.

Preferred candidate profile

• 2-5 years of experience in Telecalling.
• Excellent communication and interpersonal skills.
• Confident, energetic, and target-oriented.
• Strong follow-up and persuasion skills.
• Basic knowledge of CRM and MS Office.
• Freshers with good communication skills can apply.