Caller

Ad Active; Delhi; On-site; INR 167,000 - 257,000; Full time

Job summary

Ad Active in Delhi is hiring a Caller for a full-time, on-site role. You will engage potential and existing clients over calls, explain digital marketing offerings, and support lead generation efforts. You will schedule meetings, answer queries, and maintain call records in CRM systems.

The role requires clear spoken English and Hindi, strong communication, and organizational skills to meet targets in a fast-paced environment. Previous telecalling or sales experience is a plus but not mandatory.

Qualifications

• Clear spoken English and Hindi with professional phone etiquette.
• Experience in customer service or calls handling inquiries and rapport.
• Organizational skills: log calls, update CRM, follow-ups.
• Basic understanding of digital marketing concepts or willingness to learn.
• Ability to meet call volumes in a fast-paced, target-driven environment.
• Proficiency with common office tools and communication platforms; CRM a plus.
• Prior telecalling or inside sales experience preferred but not required.

Responsibilities

• Make outbound and receive inbound calls to engage potential and existing clients.
• Explain Ad Active’s services clearly and professionally.
• Schedule meetings or demos for sales or account teams.
• Answer queries and maintain accurate call records in internal systems.
• Collaborate with team members for smooth handover of qualified leads.
• Follow defined scripts and adapt communication to different audiences.

Skills

Strong communication

Bilingual English/Hindi

CRM familiarity

Education

High school diploma or equivalent

Tools

CRM software

Job description

Company Description

Ad Active is a results-focused digital marketing agency that helps businesses scale through strategic advertising, compelling content, and data-driven growth systems. With over seven years of industry experience, the team blends creativity with performance marketing to deliver measurable ROI for clients. The agency offers services such as Meta (Facebook & Instagram) ads, Google Ads and search marketing, social media management, website development, and content creation including UGC and video shoots. Ad Active also provides brand strategy, Google My Business optimization, and regular performance reporting to ensure transparent, consistent growth. The company is committed to clarity, creativity, and smart scaling for brands across diverse industries.

Role Description

The Caller role at Ad Active is a full-time, on-site position based in Delhi, India. In this role, the caller will make outbound and receive inbound calls to engage potential and existing clients, provide information about Ad Active’s services, and support lead generation and client acquisition efforts. Day-to-day tasks include explaining digital marketing offerings in a clear and professional manner, answering queries, scheduling meetings or demos for the sales or account management teams, and maintaining accurate call records in internal systems. The caller will follow defined scripts and guidelines while adapting communication style to different audiences, and collaborate with team members to ensure smooth handover of qualified leads. The role may also involve basic follow-up communications via email or messaging platforms and contributing feedback on customer responses to help refine outreach strategies.

Qualifications

• Strong communication and interpersonal skills, including clear spoken English and Hindi, active listening, and professional phone etiquette.
• Customer service and client interaction abilities, such as handling inquiries, resolving basic concerns, and building rapport over calls.
• Organizational and administrative skills, including maintaining call logs, updating CRM or spreadsheets, and managing follow-ups.
• Basic understanding of digital marketing concepts (e.g., online ads, social media, and branding) or willingness to learn quickly.
• Comfort working in a fast-paced, target-driven environment, with the ability to meet call volumes and lead-generation goals.
• Proficiency with common office and communication tools (phone systems, email, messaging apps; CRM experience is a plus).
• Prior experience in telecalling, inside sales, or customer support is preferred but not mandatory for highly motivated candidates.
• High school diploma or equivalent; a higher education background in marketing, business, or related fields is an advantage.