Telecaller

Rayzon Solar; Surat; On-site; INR 1,674,000 - 2,344,000; Full time

Job summary

Rayzon Solar in Gujarat, Surat is hiring a Telecaller to join our sales support team. You will make outbound calls to potential customers, share product information, answer queries, and help grow our customer base.

Responsibilities include updating CRM records, meeting daily and monthly call targets, following up with leads, and collaborating with the sales team to improve conversions. Strong communication and teamwork are essential.

Qualifications

• High school diploma or equivalent; a degree is a plus.
• Experience in telecalling or similar role preferred.
• Strong verbal communication and persuasive skills.
• Ability to work independently and in a team.
• Proficient with CRM software and MS Office.

Responsibilities

• Make outbound calls to prospective customers and generate leads.
• Provide product information and answer questions.
• Update and maintain customer records in the CRM.
• Achieve daily and monthly call targets and sales goals.
• Follow up with leads and nurture relationships.
• Handle customer complaints and provide solutions.
• Collaborate with sales to improve lead conversion.
• Stay updated on product knowledge and industry trends.

Skills

Verbal communication

Persuasive speaking

Ability to work independently

Education

High School Diploma

Tools

CRM software

Microsoft Office Suite

Job description

We are seeking an enthusiastic and motivated Telecaller to join our team. The ideal candidate will be responsible for making outbound calls to potential customers, promoting our products/services, and assisting with customer inquiries.

Key Responsibilities:

• Conduct outbound calls to prospective customers and generate leads.
• Provide information about products/services and answer customer questions.
• Maintain and update customer records in the database.
• Achieve daily and monthly call targets and sales goals.
• Follow up with potential leads and nurture relationships.
• Handle customer complaints and provide appropriate solutions.
• Collaborate with the sales team to improve lead conversion rates.
• Stay updated on product knowledge and industry trends.

Qualifications

• High school diploma or equivalent; a degree in business or related field is a plus.
• Proven experience in telecalling or a similar role is preferred.
• Strong verbal communication and persuasive skills.
• Ability to work independently and as part of a team.
• Proficient in using CRM software and Microsoft Office Suite.
• Excellent organizational and time-management skills.