Telecaller - Operations Support

akmv; Delhi; On-site; INR 250,000 - 350,000; Full time

Job summary

akmv is seeking a customer service professional with 6 months to 2 years of experience in telecalling, customer service or telesales. Knowledge of fintech products like DMT, AEPS, and bill payments is a plus.

The role involves calling customers, retailers, and channel partners and coordinating with the operations team for onboarding and updates. The candidate will collect and update customer/partner information in the system, identify and escalate customer concerns, and ensure timely follow-up

Qualifications

• 6 months to 2 years experience in telecalling, customer service or telesales.
• Fintech or banking experience is a plus.

Responsibilities

• Make calls to customers, retailers, and channel partners.
• Explain company products like DMT, AEPS, Bill Payments, POS, etc.
• Follow up on pending documents, KYC, and operational requirements.
• Coordinate with the operations team for onboarding and updates.
• Collect and update customer/partner information in the system.
• Identify customer concerns and escalate when required.
• Ensure proper follow-up until resolution.
• Maintain daily call records, feedback, and follow-ups.
• Share updates and insights with the operations team.

Skills

Telecalling

Customer service

Telesales

Job description

Key Responsibilities

Calling & Customer Communication

• Make calls to customers, retailers, and channel partners
• Explain company products like DMT, AEPS, Bill Payments, POS, etc.
• Follow up on pending documents, KYC, and operational requirements

Operational Support

• Coordinate with the operations team for onboarding and updates
• Collect and update customer/partner information in the system

Issue Resolution

• Identify customer concerns and elevate when required
• Ensure proper follow-up until resolution

Reporting

• Maintain daily call records, feedback, and follow-ups
• Share updates and insights with the operations team

Experience

6 months to 2 years in telecalling / customer service / telesales Fintech or banking experience is a plus