Telecaller

ISKCON Bangalore; Bengaluru; On-site; INR 250,000 - 420,000; Full time

Job summary

ISKCON Bangalore in Bengaluru seeks a dynamic telesales and customer support associate to drive outbound calls, resolve inquiries, and manage leads.

The role requires strong verbal communication in English and regional languages, plus basic computer skills and familiarity with CRM software and MS Excel. On-site position in Bengaluru, India.

Qualifications

• Education: Minimum high school diploma or equivalent; some roles prefer a bachelor's degree in marketing or related fields.
• Communication: Exceptional verbal communication in English and/or regional languages, with a focus on persuasion and active listening.
• Technical Skills: Basic computer literacy and familiarity with CRM software and MS Office (Excel).

Responsibilities

• Outbound calling to promote products, services, or generate leads.
• Handle inbound customer queries and resolve issues.
• Identify prospects and follow up to convert leads into sales.
• Maintain accurate customer data in CRM systems.

Skills

Communication

Lead management

Customer support

Education

High school diploma or equivalent

Bachelor’s degree in marketing or related field

Tools

CRM software

MS Office (Excel)

Job description

Typically focuses on a candidate's ability to communicate effectively, handle rejection, and meet specific sales or service targets

Key Responsibilities

• Outbound Calling: Initiating calls to potential or existing customers to promote products, services, or generate leads.
• Customer Support: Handling inbound calls to resolve queries, address complaints, and provide detailed product information.
• Lead Management: Identifying potential prospects through effective questioning and following up on leads to convert them into sales.
• Record Keeping: Maintaining accurate and updated customer databases or CRM systems with call logs and interaction details.

Required Experience and Skills

• Education: Minimum high school diploma or equivalent; some roles prefer a bachelor's degree in marketing or related fields.
• Communication: Exceptional verbal communication in English and/or regional languages, with a focus on persuasion and active listening.
• Technical Skills: Basic computer literacy and familiarity withCRM softwareand MS Office (especially Excel)