Executive - Telecalling Operations

Panacorp Software Solutions; Nagercoil; On-site; INR 180,000 - 300,000; Full time

Job summary

Panacorp Software Solutions is seeking an energetic Telecalling Operative Executive in Tamil Nadu to join our sales team. You will handle outbound and inbound calls, explain product features, and work toward daily, weekly, and monthly targets.

The role requires good communication in English and regional languages, with 1-3 years in telecalling, customer service, or sales. Freshers with strong communication are welcome.

Qualifications

• High school diploma or equivalent.
• 1-3 years of experience in telecalling, customer service, or sales; freshers with good communication skills will be considered.

Responsibilities

• Make outbound calls to customers to inform them about products, services or offers.
• Handle inbound calls and address customer inquiries or issues to resolution.
• Generate leads and convert them into sales.
• Update CRM with client details and follow-ups.

Skills

Verbal communication

Persuasion

Negotiation

Regional languages

Education

High school diploma

Job description

The Telecalling Operative Executive will make outbound calls to customers, answer queries, provide information about products and services, and achieve pre-defined sales or customer service goals. This job needs good communication skills, persuasion, and a customer-centric attitude.

Key Responsibilities:

Outbound and Inbound Calling:

• Call to outbound customers; either new or current, for the purposes of alerting them of products, services, or offers.
• Handle inbound calls, address customer inquires, and resolve issues satisfactorily.
• Lead generation and conversion
• Identify and generate leads through telecalling activities.
• Explain the product features and benefits to convert inquires into sales.

Customer Engagement:

• Maintain a polite, enthusiastic, and professional tone while talking to the customers.
• Build rapport to enhance customer experience and loyalty.

Data Management:

• Update the client's details and feedback on the CRM system.
• Maintain records of discussions and follow-ups.

Target Achievement:

• Work towards achieving daily, weekly, and monthly call and sales targets.
• Take performance review, training, and productive outcomes on job duties at work.

Complaint Resolution

• Handle complaints from customers, and refer complicated issues to a supervisor for resolution.

Compliant:

• Follow company policies and regulatory guidelines in making calls.

Skills & Qualifications:

Educational Qualification

High school diploma or equivalent. Any field degree is a plus.

Experience:

• 1-3 years of experience in telecalling, customer service, or sales. Fresher with good communication skills will be considered.

Key Skills:

• Good verbal communication in English and regional languages. Persuasive and negotiation skills.