Customer Support Executive

Pavan Enterprises Network; Hyderabad; On-site; INR 167,000 - 335,000; Full time

Job summary

Pavan Enterprises Network in Hyderabad, India seeks a motivated telecalling sales executive to drive outbound calls, respond to inquiries, and convert leads. You will handle customer requirements, build relationships, and coordinate with internal teams to ensure smooth service delivery.

Key duties include managing leads in CRM, meeting daily sales targets, and submitting regular reports. Proficiency in Hindi is mandatory, with Telugu/English as a plus; basic computer skills are required.

Qualifications

• Excellent communication skills in English, Telugu or Hindi.
• Experience in telecalling or sales is preferred.
• Proficient with CRM and basic computer use.

Responsibilities

• Make outbound calls to potential and existing customers and handle inquiries.
• Identify needs, recommend products, and close leads.
• Maintain CRM records of conversations, follow-ups and conversions.
• Provide timely updates to management and coordinate with internal teams.

Skills

Communication skills

Telugu proficiency

Hindi mandatory

Sales and negotiation

CRM knowledge

Follow-up / relationship

Target oriented

Tools

CRM software

Job description

1. Customer Calling & Lead Handling

• Make outbound calls to potential and existing customers.
• Respond to inbound enquiries and understand customer requirements.
• Explain products/services clearly and answer customer queries.
• Follow up with leads through calls, WhatsApp, and other channels.

2. Sales & Conversion

• Identify customer needs and recommend suitable products/services.
• Convert qualified leads into customers.
• Achieve daily, weekly, and monthly sales targets.
• Negotiate and handle basic customer objections professionally.

3. Lead Management

• Maintain accurate records of leads, conversations, follow-ups, and conversions in the CRM.
• Regularly follow up with interested and pending leads.
• Prioritize high-potential leads and ensure timely closure.

4. Customer Relationship Management

• Build and maintain positive relationships with customers.
• Provide proper information before and after the sale.
• Handle customer concerns and coordinate with the relevant internal teams when required.

5. Reporting

• Submit daily/weekly sales and calling reports.
• Track key metrics such as calls made, leads contacted, follow-ups, and conversions.
• Share customer feedback and common objections with the management team.

Key Skills

• Good communication and convincing skills
• Telugu/Hindi/English proficiency is a plus
• HINDI is mandatory
• Sales and negotiation skills
• Basic computer and CRM knowledge
• Good follow-up and relationship‑building ability
• Target-oriented and self‑motivated
• Prior telecalling/customer sales experience preferred

KPIs:

Calls Qualified Leads Follow-ups Conversions Revenue