Telecaller – Customer Feedback - Immediate Hiring - Fresher/Experienced

Rozgoo; Dadri; On-site; INR 134,000 - 190,000; Full time

Job summary

Rozgoo in India seeks a friendly Telecaller to reach out to customers after purchase, ensuring satisfaction with products and services. You will collect feedback, answer basic queries, and guide customers on sharing experiences online.

Ideal candidates have good Hindi/English communication, phone presence, and a polite, convincing manner. Freshers with strong communication skills may apply; in-person work location in Dadri, UP.

Qualifications

• Clear and effective communication in Hindi and English
• Confidence in handling customer calls
• Polite and patient conversational style
• Prior telecalling, customer support or telesales experience preferred
• Freshers with strong communication skills are welcome to apply

Responsibilities

• Make outbound calls to existing customers after purchase
• Check customer satisfaction with product and experience
• Collect customer feedback in a polite and professional manner
• Guide customers on how to share feedback online
• Follow up with customers as needed
• Record call outcomes and customer responses accurately
• Escalate product or service concerns to the concerned team
• Maintain daily calling and follow-up records
• Meet assigned calling and customer engagement targets

Skills

Good communication skills

Confident speaking on phone

Polite and convincing

Telecalling experience preferred

Freshers welcome with good comms

Job description

We are looking for a friendly and confident Telecaller to connect with customers after their purchase and ensure they have had a good experience with our products and services.

The role involves speaking with customers, collecting feedback, resolving basic queries and encouraging satisfied customers to share their experience through the appropriate feedback channels.

Key Responsibilities

• Make outbound calls to existing customers after purchase
• Check customer satisfaction with the product and overall experience
• Collect customer feedback in a polite and professional manner
• Guide customers on how they can share their feedback online
• Follow up with customers wherever required
• Record call outcomes and customer responses accurately
• Escalate product or service concerns to the concerned team
• Maintain daily calling and follow-up records
• Meet assigned calling and customer engagement targets

Who We Are Looking For

• Good communication skills in Hindi and English (Compulsory)
• Confident and comfortable speaking with customers over the phone
• Polite, patient and convincing communication style
• Previous experience in telecalling, customer support, telesales or customer relationship roles is preferred
• Freshers with good communication skills may also apply

Pay: ₹12,000.00 - ₹17,000.00 per month

Work Location: In person