Telecaller

Insignia Web and Marketing Pvt. Ltd.; Bhopal; On-site; INR 150,000 - 210,000; Full time

Job summary

Insignia Web and Marketing Pvt. Ltd. in Bhopal is seeking a Telecaller to contact prospective customers, respond to enquiries and coordinate with the sales team. The role emphasizes polite communication, consistent follow-up and careful recordkeeping.

The ideal candidate will have clear spoken English and Hindi, strong listening skills and a willingness to learn about digital marketing services. Freshers with strong communication are welcome; graduates preferred.

Qualifications

• Minimum 12th pass; graduates preferred.
• Calling or customer-service experience is an advantage.
• Freshers with strong communication skills may be considered.

Responsibilities

• Make outbound calls to assigned prospects and respond to incoming enquiries.
• Explain the company’s services using approved information.
• Understand the customer’s requirements, budget expectations and preferred timeline.
• Identify relevant enquiries and schedule meetings or callbacks.
• Record call outcomes, requirements and next actions in the CRM.
• Share qualified leads with the business development team.
• Maintain professional communication through approved calls, emails or messages.
• Work towards agreed calling, follow-up and meeting targets.
• Avoid making unsupported promises about prices, delivery or results.

Skills

Verbal communication

Bilingual

Explain simply

Negotiation

Active listening

Cold calling

Education

12th pass

Graduates preferred

Tools

CRM

AI tools

Job description

Current Vacancies :5
Experience :0 - 3 Years

Skill Required

Clear and fluent verbal communication Good command over language (English, Hindi) Ability to explain products/services in simple terms Convincing and negotiation abilities Confidence in speaking with new people Good listening skills

Job description

Telecaller will contact prospective customers, respond to enquiries and arrange discussions with the sales team. The role requires polite communication, consistent follow-up and accurate recordkeeping.

Key responsibilities

• Make outbound calls to assigned prospects and respond to incoming enquiries.
• Explain the company’s services using approved information.
• Understand the customer’s requirements, budget expectations and preferred timeline.
• Identify relevant enquiries and schedule meetings or callbacks.
• Follow up at agreed times without repeatedly contacting uninterested prospects.
• Record call outcomes, requirements and next actions in the CRM.
• Share qualified leads with the business development team.
• Maintain professional communication through approved calls, emails or messages.
• Work towards agreed calling, follow-up and meeting targets.
• Avoid making unsupported promises about prices, delivery or results.

Skills Required

• Clear spoken Hindi and English.
• Good listening skills and confidence in speaking with new people.
• Basic knowledge of website development and digital marketing services, or willingness to learn.
• Basic computer, spreadsheet and CRM skills.
• Knowledge of advanced calling tools, follow-up techniques and AI tools for preparing scripts, summaries and communication.
• Ability to review AI-generated messages before using them.

Qualifications

• Minimum 12th pass; graduates preferred.
• Relevant calling or customer-service experience is an advantage.
• Calling, customer service or inside-sales experience is an advantage.
• Freshers with strong communication skills may be considered.

Location

Bhopal (on-site)

Job Type

Full Time