Telecaller

Leelajani Ayur Care Pvt. Ltd.; Thiruvananthapuram; On-site; INR 167,000 - 290,000; Full time

Job summary

Leelajani Ayur Care Pvt. Ltd. in Trivandrum is seeking a full-time Telecaller to handle inbound and outbound calls, provide information about our Ayurvedic services, and schedule appointments.

You will log details in call systems and support front office staff for a smooth patient experience. The ideal candidate has strong verbal communication skills in local languages and English, basic computer proficiency, and a patient, empathetic phone manner.

Qualifications

• Strong verbal communication in local languages and English.
• Active listening and ability to understand customer needs.
• Basic computer proficiency including data entry and call logs.
• Organizational skills to manage call volumes and follow up.
• Customer service orientation with patience and empathy.
• Experience in telecalling or front office in healthcare is an advantage.
• Willingness to work on-site in Trivandrum and collaborate with teams.
• Minimum educational qualification: higher secondary (12th). Diploma or degree preferred.

Responsibilities

• Handle inbound and outbound calls to provide information.
• Schedule appointments and record details in logs.
• Follow up with prospective clients and respond to basic queries.
• Direct complex questions to appropriate team members.
• Maintain polite, professional telephone manner.
• Meet daily calling and follow-up targets.
• Coordinate with front office or clinical staff for smooth patient experiences.

Skills

Verbal communication

Active listening

Customer service

Organization

Empathy

Telephone etiquette

Team collaboration

Education

Higher secondary

Diploma or degree preferred

Tools

Call logs

MS Office

Data entry

Job description

Company Description

Leelajani Ayur Care Pvt. Ltd. is a healthcare organization focused on providing Ayurvedic and wellness services to the local community. The company offers a range of treatments and therapies designed to promote holistic health and well-being. Team members work in a patient-centered environment that values clear communication, reliability, and professional service. The organization provides opportunities to build a career in healthcare support and customer interaction.

Role Description

This is a full-time, on-site Telecaller role based in Trivandrum. The Telecaller will handle inbound and outbound calls, provide information about services, schedule appointments, and record accurate details in call logs or systems. The role includes following up with prospective clients, responding to basic queries, and directing complex questions to appropriate team members. The Telecaller will maintain a polite and professional phone manner, meet daily calling and follow-up targets, and coordinate with the front office or clinical staff to ensure smooth patient experiences.

Qualifications

• Strong verbal communication skills in relevant local languages and English, with clear and courteous telephone etiquette.
• Ability to listen actively, understand customer needs, and provide correct information or guidance.
• Basic computer proficiency, including data entry, use of call logs, and familiarity with common office software.
• Organizational skills to manage call volumes, maintain records, and follow up with clients on time.
• Customer service orientation, with patience, empathy, and the ability to remain calm under pressure.
• Prior experience in telecalling, customer support, or front office roles in healthcare or services is an advantage.
• Willingness to work on-site in Trivandrum and collaborate with cross-functional teams.
• Minimum educational qualification of higher secondary (12th standard) or equivalent; a diploma or degree is preferred.