Telecaller

VSH Hospital; Bengaluru; Sur place; INR 167 000 - 301 000; Plein temps

Résumé du poste

VSH Hospital in Bengaluru is seeking a Healthcare Telecaller to manage patient communications, schedule appointments, and handle follow-ups. The role involves coordinating with various hospital departments to ensure a high level of patient service and confidentiality, while maintaining accurate records.

The candidate will handle information about hospital services, guide patients through procedures, and ensure timely responses to queries, with attention to data integrity and privacy.

Qualifications

• 2 years of experience in administration or healthcare telecalling.
• Excellent communication and listening skills.
• Familiarity with medical terminology is a plus.

Responsabilités

• Handle incoming and outgoing calls to inform patients about services and appointments.
• Schedule, confirm, and reschedule patient appointments with accurate records.
• Follow up with patients for reminders and consultations.
• Resolve patient queries by coordinating with hospital departments.
• Guide patients on consultation procedures and hospital services.
• Maintain precise call logs, appointments, and follow-up statuses.
• Coordinate with doctors, front desk, billing, and other teams for smooth service delivery.
• Respond to urgent patient needs and escalate when necessary; may act as on-site contact.
• Take detailed handovers between shifts and prepare for the next shift.

Connaissances

Communication

Active listening

Pressure handling

Organization

Medical terminology

Formation

Bachelor degree

Description du poste

Administration 2 Years of Experience Salary: Not Specified Qualification: Any Bachelor Degree Posted on January 5, 2026

Job Summary

The Healthcare Telecaller is responsible for managing patient communication, handling incoming and outgoing calls, scheduling appointments, conducting patient follow-ups, and addressing healthcare-related queries. The role involves coordinating with various hospital departments to ensure effective communication, smooth patient service delivery, and a positive patient experience while maintaining accurate records and confidentiality.

Responsibilities

• Patient Communication: Handle incoming and outgoing calls to provide patients with relevant information regarding hospital services, appointments, and healthcare-related queries.
• Appointment Management: Schedule, confirm, and reschedule patient appointments while ensuring accurate documentation.
• Patient Follow-Ups: Contact patients for appointment reminders, consultations, diagnostic services, and follow-up visits as required.
• Query Resolution: Address patient queries professionally and coordinate with the relevant hospital departments for further assistance.
• Patient Coordination: Guide patients regarding consultation procedures, hospital services, and other relevant healthcare information.
• Record Maintenance: Maintain accurate patient call records, appointment details, follow-up status, and communication logs.
• Service Coordination: Coordinate with doctors, front office staff, billing teams, and other departments to ensure smooth patient communication and service delivery.
• Emergency/Critical Support: Responding to urgent patient needs and escalating as necessary, sometimes acting as an on-site point person.
• Shift Handovers: Taking detailed handovers from the previous shift and preparing for the next.

Skill Required

Essential Skills

• Excellent communication and active listening.
• Ability to work under pressure and make quick decisions.
• Organized and detail-oriented.
• Familiarity with hospital systems and medical terminology (beneficial).
• Languages : English,Kannada,Tamil,Telugu and Hindi